Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
Less glitz and more practicallity
on April 14, 2014
Posted by: ccimino
There are several things troubling about Turbo Tax as it has evolved. There is more attention to glitz and less to basic functions. For example, it seems silly to get congratulated for "maximizing my refund". Especially the amount in a given section comes out to a whopping $2.
Meanwhile practical functions don't work so practically. The "Continue where you left off" button in older versions took you back to the exact page you were working on. At least that is the way I recall it. Now it takes you back to the beginning of the major section you were working on.
Other troubling things creep in. Why does it keep asking me the name of my "Farm" when I have no Farm income. Maybe I accidentally clicked yes to some Farm question, although I don;t think so. But even if I did, there seems to be no way to undo that. I tried looking through the raw forms to find a Farm form to delete or a line item to delete but no luck.
Another example is that it skips on detailed information. For example, in e-filing you get back an email that says "You e-filing has been accepted". I think there were a few exclamation marks in there also; more glitz. But nothing that looks like a confirmation number. I can't believe the government doesn't provide one. Someone I know had a problem where their refund was never direct deposited. It turned out eventually to be an IRS problem but we had to do the phone call wait for TurboTax support to get the confirmation number. How hard would it have been to include that in the email?
What's great about it: Gets the job done eventually.
What's not so great: It feels like they are cutting corners as compared to older versions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
jj88
on April 14, 2014
Posted by: jj88777
I have been using this for 5 years and have not been disappointed...
What's great about it: easy to understand answers and abiityto print info
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 Tax filing
on April 14, 2014
Posted by: StitcherNorma
Been using this product for years, always works great.
What's great about it: was so easy to use. offered great guides for completion
What's not so great: can't think of any.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Made taxes less painfull!
on April 14, 2014
Posted by: barjab
We have been using turbo tax since 2006 and it gets easier to use every year. Transferring last years information into the new year really makes it less time consuming. We feel a sense of security knowing that with Turbo Taxes guided step by step walk through we are covered and our taxes are figured right.
What's great about it: Ease of use - Step by Step Guided Tour - Audit Defense
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast, Safe & Easy !!!
on April 14, 2014
Posted by: peter95219
Excellent product at a reasonalbe price.
What's great about it: Error and deductable checking
What's not so great: None
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Simple Fast and Easy
on April 14, 2014
Posted by: Morserig
Overall it is a great help. The entry and automatic calculations are a treat to see as it all unfolds. I hoped for some further explanation on some of the categories for the deductions would be available. That is where some guessing came into place.
What's great about it: Laid it all out for a simple return. Most of the guesswork is gone.
What's not so great: Some further explanation of a few of the entry categories would be nice.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 14, 2014
Posted by: jhebb
Customer service was very helpful in resolving the issue.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
NJ TAX prep not accurate for military retirees
on April 14, 2014
Posted by: keonily
I have to do it manually for NJ TAX because it wont let me adjust my AGI for my W2 Military Retirement Pay.....In NJ it is not taxable
What's great about it: FED Worked great
What's not so great: NJ TAX prep not accurate for military retirees
Written by a customer while visiting turbotax.intuit.com