Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
bit frustrating
on April 14, 2014
Posted by: Rulope
this year was a bit frustrating because after closing program to return and finish the process at a later date, it did not save my file, then when ALREADY entering all info again it crashed towards the very end AND needless to say, it was very upseting!
What's great about it: easy to use
What's not so great: crash at times
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2013 is done!
on April 14, 2014
Posted by: JoJoSiT
I have been using Turbo Tax for many years. I feel confident because the program asks me all the questions. I don't have to guess. I also appreciate the continuous update of amount due or amount credit we will get as I proceed through the form's process.
I am also grateful for the pictures of some of the forms I get in the mail, so I can know I have the right form to use in the correct location in the tax process.
Thanks.
What's great about it: love the step-by-step for people like me who need guidance.
What's not so great: wish the donations part was altogether not listing at a later time.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
state tax
on April 14, 2014
Posted by: nappy4time
When
federal taxes were done and state tax needed to enter info, could not get individual information. On fourth try finaly entered info.
federal taxes were done and state tax needed to enter info, could not get individual information. On fourth try finaly entered info.
What's great about it: hard to get acess
What's not so great: fed taxes easy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A Great Tool
on April 14, 2014
Posted by: Macdaddy71
The walk through for the forms is a great way to go. It would be nice if reviews were at the end of each section, instead of very end.
What's great about it: Walk through is the way to go
What's not so great: Maybe have reviews at end of sections instead of very end
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Taxes Made Easier
on April 14, 2014
Posted by: Popnre
I've used Turbo Tax for several years, coming to it from Fast Tax. I have consistently found Turbo Tax to be easier and seems more complete than F-T.
What's great about it: Very thorough, most questions quickly answered, easily understood
What's not so great: One item on Arkansas State Tax form would not let me enter info the way I attempted. "Bottom line" didn't change.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax Deluxe 2013 Better But Harder
on April 14, 2014
Posted by: webweweave
In years past TurboTax was the epitome of check box completion: fill in a few blanks and send it in. In the past couple of years it seems like I have to make a lot more decisions with a lot less help. I used to be directed to an IRS form/instruction in addition to some helpful guidance from TurboTax. Not so anymore. A little bit of help, then a referral to the community. I can't imagine how much more opinion and how much less knowledge could be possible. Also, I used to exit and save where I was working and when I resumed the program I'd be exactly back where I left off. Not any more unless I set a flag. Not convenient. I used to know how much my last year's state refund amount was very easily...not any more since the amount TurboTax listed did not agree with the amount my state deposited in my bank a year ago. Why not? Apparently TurboTax decided that the actual refund most correct technically should also have included an amount for a credit against my tax. But I assure you, it was not refunded to me and appeared to be the wrong amount. Was I offered any hint why the previous year refund amount did not agree? No. Was it easy to find out why in the help section? Again, no. Did the community assistance help? Actually, sorta yes since other people noticed the 2012 refund amount did not agree with our records. One helpful soul did explain that he had been told that the tax difference was a credit applied to him, but he, and others, argued that the credit was not actually a refund. Let's face it. In the final analysis, my state tax auditor is the final authority. Big deal? Nope, not at all. Counterproductive and counterintuitive? You bet. I found 2013 TurboTax is a lot harder to use, harder to navigate, and takes a lot more effort to understand. It got me through tax season once again so I hope I'm not complaining overly much. I did get a nice refund.
What's great about it: I think the software is very complete and thorough
What's not so great: But...too many manual navigation steps and less help with decisions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Confusing
on April 14, 2014
Posted by: LTFFarms
I have used TurboTax now for at least the past 6 year's returns. I know the law is getting more complicated each year, but this program can be confusing sometimes as to what can be deducted and what can't, and where it should go in the tax form. I know I have somethings that should be deductible, but I was never asked or directed as to where to go to include them. This seems to be a recurring theme with TurboTax. Still, it is by far the best program out there as last year I tried a couple of other programs for comparison.
What's great about it: The ease of not having to sort thru several pages of IRS Forms
What's not so great: As usual, this is still a bit confusing as to what is & isn't included.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Time Saver!
on April 14, 2014
Posted by: campinggirl
Taxes done in under 30 minutes!
What's great about it: imports info from previous year, list of examples for each topic
What's not so great: none
Written by a customer while visiting turbotax.intuit.com