Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
ConTAXulations!
on April 13, 2014
Posted by: Pamelina
Don't be lax, use Turbo Tax! Great program.
What's great about it: Questions are well written and easy to understand. Community answers are helpful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Review
on April 13, 2014
Posted by: Bobathome
I have two specific concerns with the program.
1. Please use the word "Rollover" in the section regarding moving money from one IRA to another.
2. The program states that there may be an underpayment penalty for Colorado returns even when there is a refund due to the taxpayer. I have noted this in previous years also.
1. Please use the word "Rollover" in the section regarding moving money from one IRA to another.
2. The program states that there may be an underpayment penalty for Colorado returns even when there is a refund due to the taxpayer. I have noted this in previous years also.
What's great about it: Generally easy to use
What's not so great: Some areas were confusing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Experience
on April 13, 2014
Posted by: 501B
This is the Tax-Master.
What's great about it: Best thing on the market for T-returns
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Phew! Finally Finished
on April 13, 2014
Posted by: PRee115125
I have used Turbo Tax (TT) for at least 10 years and am always pleased with the result even if I do not get a refund, not TT fault.
What's great about it: Ease of completing forms
What's not so great: None at this time
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Yea! Complete
on April 13, 2014
Posted by: CDankenb
I love using TurboTax each year, because it looks at years before and pulls in the right info so I can update and it asks me questions to find out if I qualify for new deductions. It was a little hard to compare standard to itemized, but I got it. Probably should have used the free online version, but we will see next year.
What's great about it: Quick and Easy
What's not so great: Harder to Compare standard to itemized this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
What happened to the good TurboTax
on April 13, 2014
Posted by: PhilBMW
I have used TurboTax for years and this year I feel it REALLY LET ME DOWN!! I was transferred to a new state and TurboTax made filing my return very difficult. It could have made it easy by asking did you sell a home, followed by did you buy a home. I did both. The program was no help as it did not ask either question. The help told me to put one home in primary and the other in Other. Why? Your guess is as good as mine as the help gave no guidance whatsoever. The moving expense help was also worse than useless. The price of TurboTax keeps going up and I cannot see paying the increase if the product does not help when you need it. I never thought I would try another brand of tax software, but this year may have motivated me to do just that.
What's great about it: Interview Method
What's not so great: Useless Help Information. Home deductions section
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Foreign Tax Credit Needs Improvement
on April 13, 2014
Posted by: WEric7371
I received a 1099-DIV from my broker which had foreign taxes paid from several countries. Turbo Tax assumes all the dividend income comes from one country. You have to "trick" Turbo Tax by putting in Dummy 1099-DIVs for each country. Plus, if you don't put them in the right order you can't e-file. Should be able to allocate without having to create dummy 1099s. This is same problem I had last year and disappointed it wasn't fixed.
Also, I went through the IL return and got to the end only to find that there was no prompting to enter Quarterly Estimated Taxes. I tried to go back through the return again to see if I had missed something, but it would only take me to the last page and if I used the back button it took be back to the choose a state page. If I clicked on edit, it again took me to the last page I had visited. Ended up having to enter the taxes manually on the forms view.
What's great about it: Generally everything was simple except Foreign Tax credits and parts of IL state tax
What's not so great: 1099-DIV with multiple countries doesn't work automatically and couldn't review IL state tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pension confusing
on April 13, 2014
Posted by: JerryVanArlingt
This return has only a simple defined benefit plan. But the sections ask questions about whether this is a qualified or non-qualified plan without any clarification of exactly what that means and in what cases the distinction might be relevant.
There are lots of Boomer generation retirees that may have just a simple defined benefit pension. This section needs a way for such individuals to enter their pension without having a technical question about being a qualified plan (which is not shown on the 1099R. This is partly the IRS's fault as the 1099-R applies to voluntary distributions from IRA's and 401k's as well as regular pensions. Maybe you could get them to fix the form or have a different form for regular pensions. In the meantime, please write some clear instructions for this section so that taxpayers can figure out what to put down and not just have to guess. The question method might be better on this, but it is very painful to do a whole return this way.
There are lots of Boomer generation retirees that may have just a simple defined benefit pension. This section needs a way for such individuals to enter their pension without having a technical question about being a qualified plan (which is not shown on the 1099R. This is partly the IRS's fault as the 1099-R applies to voluntary distributions from IRA's and 401k's as well as regular pensions. Maybe you could get them to fix the form or have a different form for regular pensions. In the meantime, please write some clear instructions for this section so that taxpayers can figure out what to put down and not just have to guess. The question method might be better on this, but it is very painful to do a whole return this way.
What's great about it: Generally easy to use
What's not so great: The entry for basic pensions is confusing.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com