Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Super easy - great refund!
on April 13, 2014
Posted by: dker520
Have been using Turbo Tax since 2006 and absolutely love that it gets better and better each year.
What's great about it: Love that it walks you through step by step and looks for deductions I would never have thought of looking for
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
2013 TT
on April 13, 2014
Posted by: TurboTaxnicname
Pretty expensive paying for this every year
What's great about it: Easy
What's not so great: Too expensive
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
HSA Headache
on April 13, 2014
Posted by: budhls
Spent several hours working through an issue with the program that was calculating my wife's entire HSA contribution as an excess contribution. The program would not take the carry over allowable balance from the primary to secondary filer. EXTREMELY FRUSTRATING. For the first time since 2004, I am questioning the reliability of Turbo Tax. If I weren't smart enough to review the entire tax return, this would have cost me $1,200.
What's great about it: Everything but HSA worksheet worked well
What's not so great: HSA Worksheet
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Reasonably good, but a couple bugs and annoyances
on April 13, 2014
Posted by: CEfinallydone
I was quite confused and utterly annoyed when my use of the 2012 online version failed to provide me with .tax file to automatically transfer to 2013. Had to result to 2 hours of homework and consulting online forum. Inexcusable - even if I made a "user error", it should be infalliable. Will never buy online product again. Oh, and I had an outdated browser (evidently) -- it didn't tell me, it just didn't work. No explanation. Will consider paying service next year instead of using turbotax as I have for ~ 7 years.
What's great about it: Does calcs for you, generally figures out the logic & what info is needed
What's not so great: Has circular errors, Online version and desktop version don't play well together, sales blurbs are too much
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
easy
on April 13, 2014
Posted by: stevetinpa
Been using for quite a while. Never a problem.
What's great about it: easy to follow along
What's not so great: have to sort through some uneeded stuff
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Disappointed in TurboTax for 2013
on April 13, 2014
Posted by: KactusTeri
This year TurboTax was most difficult to use... It kept thinking I had a farm and then it allowed we to consider itemization but then Federal did the standard deduction... Now my state was submitted without schedule A.
the worst version of TurboTax to date and I have been using it for many years!
What's not so great: Kept telling me I had a farm, then didn't send my schedule A for state
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
needs more facts
on April 13, 2014
Posted by: Bthigedy
I have used TurboTax for MANY years and have always been highly satisfied. This year I encountered a distressing "aspect" of the California State tax return filing instructions. I needed to pay the balance owing by credit card and Turbo Tax only provided payment by bank debit as an alternative. After researching the matter, I determined that it is completely acceptable to pay California State personal income taxes using credit cards. So, I printed out my state returns and used TurboTax's excellent mail-filing instructions. I believe that there should be an informational note at the point when it asks for method of payment that sets forth the fact that you can pay your taxes owed by credit card; #actually, you can make the payment ONLINE via the state's franchise tax board website#, you just need to mail your tax forms.
What's great about it: I have used this program for many years; so, I am used to it. Walks you through the preparation of the returns.
What's not so great: Insufficient filing/payment alternatives re: California return.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Regarding State of Oklahoma forms
on April 13, 2014
Posted by: GRWq
1) Form 511CR does not take into account the Credit for Employees in the Aerospace Sector are allowed to carryover credits not used. This is found on Form 564.
2) Form 564 is not included. If it were issue 1) would not be an issue
3) I could not determine how to have Bank Routing and Account numbers added to Form 511 for direct deposit. Will have to do that by hand.
2) Form 564 is not included. If it were issue 1) would not be an issue
3) I could not determine how to have Bank Routing and Account numbers added to Form 511 for direct deposit. Will have to do that by hand.
What's not so great: Things I could not do
Written by a customer while visiting turbotax.intuit.com