Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
1
Difficulties on Mac
on April 13, 2014
Posted by: jchap5
I have used TurboTax or its predecessor, MacIntax for more than 20 years. Last year, using the online version, I was relatively pleased with the ease and convenience, but i could not check to see if a different filing status was better, the FAQS informed me that is only available when using a purchased CD version. Fast forward to this year, I purchase the CD version, but experience crashes when i download a state version. I have finished the federal portion, but now cannot even open my saved file and finish. I finally am successful deleting the older version and reload TurboTax, SKIP state versions and try to complete but am now informed that not all forms are available to submit my return - 2 days prior to due date?!?! This may very well be my last time using TurboTax - I am not happy with the past two years.
What's great about it: Ability to make multiple "what if" scenarios
What's not so great: Multiple crashes; Not all forms are "available" to file, 2 days before deadline!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good experience
on April 13, 2014
Posted by: MoJo360
Overall, the TurboTax software was absolutely the best.
Thanks,
Thanks,
Joe
What's great about it: Very thorough yet brief
What's not so great: Prolly some link to online video tutorials
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Long time satisfied user of Turbotax!
on April 13, 2014
Posted by: rds2013turbotax
I have used Turbo Tax for many years. An overview of what has changes since last year is most helpful. The choice for guided step by step and guide myself is great!
Here are a few suggestions:
I spent a good bit of time gathering documentation about casualty deduction and education deduction only to realize I didn't get to claim either. (I did get to claim education credit). Learned similar lesson on Medical expenses a few years ago. Seems like an up front calculation (instead of at the end) during the interview steps could have saved time.
I spent a good bit of time gathering documentation about casualty deduction and education deduction only to realize I didn't get to claim either. (I did get to claim education credit). Learned similar lesson on Medical expenses a few years ago. Seems like an up front calculation (instead of at the end) during the interview steps could have saved time.
Would like better guidance on how to claim purchases of new items donated to charities (like Toys for Tots). It's Deductible seems to cover only used items.
Also, would like to enter my dependent children's W-2's in same interview session and have Turbotax handle reporting combined or separately.
Note, I selected Student under family life below because I have a son who is college student. Not sure if you meant just me - I am not a student.
What's great about it: It's Deductible is the best for valuing used donations!
What's not so great: To save time, I wish TurboTax would have told me up front of all the instances I could only claim excess of xx%*AGI.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax makes it easy!
on April 13, 2014
Posted by: SkipDaddio
I've been using Turbo Tax for many years. It's awesome!
What's great about it: Fast and easy
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Satisfied until the last step
on April 13, 2014
Posted by: Gandolfo
Disappointed! Couldn't file electronically which was the major reason for using the software in the first place.
What's great about it: Easy to complete
What's not so great: Error message every time I tried to electronically file. Said I had to install an update (which I did several times)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy!
on April 13, 2014
Posted by: JoeandJoleen
What else is there to say? It is a great tool. Thanks!
What's great about it: Easy to use, accurate, comprehensive.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Nanny Tax problems
on April 13, 2014
Posted by: Oscar388888
Was still being told on April 13 that Schedule H for household employees had not been provided by the IRS. It was there in the forms, but easy steps didn't know it. Had to use the form mode to complete my return. Not up to TurboTax standards
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
easy, even for us old, decrepit, ancient ones
on April 13, 2014
Posted by: Nannygreat1
probably could have gone with a less expensive "model" but
was fooled by the question as to whether I had a mortgage interest deduction.
was fooled by the question as to whether I had a mortgage interest deduction.
What's great about it: seems easy
What's not so great: doesn't update automatically
Written by a customer while visiting turbotax.intuit.com