Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Too many issues this year
on April 12, 2014
Posted by: duvie
-can't access application for extension to file my state tax return
- had a difficult tome entering section 1250 gain that was not reported on my partnership form K-1
- last quarterly installment of state income tax recorded on worksheet but not on return and did not show up as an error
- had a difficult tome entering section 1250 gain that was not reported on my partnership form K-1
- last quarterly installment of state income tax recorded on worksheet but not on return and did not show up as an error
What's great about it: Does most tasks easily
What's not so great: several glitches
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Does it Transfer to Retirement
on April 12, 2014
Posted by: 1942guy
First year of transfer to retirement. All was easier than I thought. Have used Turbo Tax for my mom and myself since 2007. Good product and service.
Thanks
LMP
Thanks
LMP
What's great about it: Handled the transfer from salary to retirement was smooth.
What's not so great: Cannot see how you could make this simpler.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Steady, Reliable App Always
on April 12, 2014
Posted by: Bobhgiants
Love App and so nice to be able to port last years info over
What's great about it: Ease of use been using for years
What's not so great: On K1's never sure if my info being treated properly
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Tops!
on April 12, 2014
Posted by: JohnnieA
TurboTax is simple and easy to use. The steps are spelled out exactly as necessary for accuracy and efficiency. There is an excellent sense of security since the program checks and re-checks the information supplied. Although only moderately computer literate, TurboTax explains all the details in language everyone can understand. Excellent program!
What's great about it: Explained what needed to be done and where to find the info
What's not so great: Had difficulty submitting the finished return even though the updates were downloaded
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
owed a little but TurboTax saved me a lot!
on April 12, 2014
Posted by: JoeBoy12345
The questions were clear and it was easy to follow along and provide the information requested. My suggestion is to have all the forms that various agencies send you (or encourage you to go online and print) before preparing your return.
What's great about it: very comprehensive
What's not so great: sometimes a challenge to get to the bottom of the form to press continue (maybe my MacBook Air?)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Final
on April 12, 2014
Posted by: ZWilson
I had hoped the processing of multiple city returns would have been corrected for this filing season so that I would not have to re-prepare the city returns using the cities' websites.
I was also disappointed that the cost of e-filing state returns jumped by $5 midseason, which I wasn't aware of until helping my son with his return.
What's great about it: Ease of processing federal and state returns and accuracy check
What's not so great: Processing of city returns when multiple cities are requried
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mississippi Mess
on April 12, 2014
Posted by: LBTJR
Not sure whether it was you guys or State of MS, but the 1099-DIV's caught me by surprise. Why was the info not already present on the State forms, since it was on the Federal return? Also there was an extra 1099-DIV demanding my attention. I could not proceed until I faked info, since I had no real data to add. This was new to me. All prior year MS returns have worked well.
What's great about it: Federal worked well
What's not so great: State got messy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Product Quality Much Worse This Year
on April 12, 2014
Posted by: Duke656948
I was very dissapointed this year. It did not want to load. Then it could not find my taxes from 2012 to import the information into my 2013 return. Turbotax 2012 is still loaded on my computer. The 2012 tax return was on the computer. But Turbotax 2013 could not find it. I searched the computer and found the 2012 return. I put in first one folder then another. And finally Turbotax 2013 recognized it. I was quite shocked by this. I have used Turbotax for many years and never had any problems. So either Turbotax 2012 did not save my taxes in a way that Turbotax 2103 could find them or Turbotax 2013 has a deficiency. And it did nothing to help me look for the 2012 return. So it was very frustrating.
And I have tried 5 nicknames so far, all taken. Why put people through this agony. Just use my real name.
And I have tried 5 nicknames so far, all taken. Why put people through this agony. Just use my real name.
What's great about it: I have confidence in the results
What's not so great: It did not want to load. Could not find 2012 tax forms to import information
Written by a customer while visiting turbotax.intuit.com