Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Turbo Tax three-peat
on April 12, 2014
Posted by: Diannee
Once again, Turbo Tax has done exactly what we were paying an accountant to do for us.
What's great about it: Clear directions and easy to follow
What's not so great: Did not initially download updated forms
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Serious problems with updates
on April 12, 2014
Posted by: mtothtracy
I just spent over an hour trying to get the program to properly apply updates to file. It said it was done and complete, but would error every time I transmitted. Very frustrating to have it tell you that you have to manually file at the last minute -- not acceptable.
This time I FINALLY got it to accept it by closing and reloading over ten times!
What's great about it: Interface has always been awesome
What's not so great: Updates don't work properly
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Convenient
on April 12, 2014
Posted by: ArtSeattle
Overall provides an intelligent, yet easy way to do taxes. Easy to maneuver and make corrections. Gives me confidence that I didn't miss anything. Sometimes I have had a question and it took a while to find the appropriate answer in the link to the on-line help - but I always found it.
Both my daughters use it too - one has a small business and it works well for her.
What's great about it: Understandable
What's not so great: Scrolling on pages
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 12, 2014
Posted by: gregmc
I like the step by step way it goes through and makes suggestions to help get a better refund.
What's great about it: ease of use
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 12, 2014
Posted by: Joanny02
I have been using this product or past 14 years. It's been a pleasure every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
won't efile!
on April 12, 2014
Posted by: BeKari
OOPS - EFILE FEATURE DOES NOT WORK EVEN AFTER DOWNLOADING UPDATES - WHAT IS UP WITH THAT????
What's great about it: fast input of all data
What's not so great: WOULD NOT EFILE AT THE END…..
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Smooth as always
on April 12, 2014
Posted by: mag85028
The biggest difficulty is undoing a mistake. If your have started a process, it is very difficult to find where to remove it.
This is the 17th year that I have used turbo tax. Can't file without it.
What's great about it: double checks your work
What's not so great: unchecks some boxes when you review
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I Love Turbo Tax
on April 12, 2014
Posted by: Luv2teach
Turbo Tax is the most "user friendly" software I have ever used. The federal government should have hired you to prepare the website for the health care roll out!
What's great about it: I really can do my return myself. I like to be in control. Others have made errors in the past.
What's not so great: I didn''t know I had to save. Thought it was automatic. Lost everything. Started over.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com