Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Good but filing/review a little confusing!
on April 11, 2014
Posted by: LEROYagain
I love it but at the end I would like to know what happens when I 'continue'.
Used Turbo Tax many years and plan to continue.
What's great about it: Guided me through each step in prep.
What's not so great: At filing time, earlier - clearer would have helped
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Only 1 problem
on April 11, 2014
Posted by: HarryD1
Was great accept for above con.
What's not so great: Was not clear re updates - since I downloaded my turbo tax I figured it would be up to date re forms, etc.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Saved My Refund!
on April 11, 2014
Posted by: palin42291
I was really happy with the people that helped me over the phone,
Doris, Karen and Jasmine thank you so much made my life easier.
Really did not expect that they credited me the state filing fee.
Thank you.
Doris, Karen and Jasmine thank you so much made my life easier.
Really did not expect that they credited me the state filing fee.
Thank you.
What's great about it: Really liked all the help I was able to receive over the phone when the software froze.
What's not so great: That the software froze.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you for taking care of me
on April 11, 2014
Posted by: BBAcresofHope
Great job everyone. Glad I used TurboTax and will be back next year.
What's great about it: Easy completion on my time
What's not so great: It does not get any easier
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Suggestions
on April 11, 2014
Posted by: constructivetry
Overall good.
Suggest making math regarding limitations on itemized deductions easier to follow.
Math regarding foreign taxes paid as a credit vs. itemized deduction is not visible.
It would be helpful to have more worksheet summarizes for inputs such as wages (i.e. list by multiple sources so that to review the inputs the user doesn't have to go back into the input section but can review them on a worksheet; currently all that shows is the aggregate sum)
Suggest making math regarding limitations on itemized deductions easier to follow.
Math regarding foreign taxes paid as a credit vs. itemized deduction is not visible.
It would be helpful to have more worksheet summarizes for inputs such as wages (i.e. list by multiple sources so that to review the inputs the user doesn't have to go back into the input section but can review them on a worksheet; currently all that shows is the aggregate sum)
What's great about it: Carries forward prior year results
What's not so great: Difficult to follow the math (too much of a black box); data inputprompts are helpful for data entry but not for review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Incorrect SSN
on April 11, 2014
Posted by: gary2438
I incorrectly mis-typed my SSN in the personal Information on the first screen. I did not find out that there was anything wrong until after the "Transmit" for E file button was clicked at the very end. And it was not clear where the problem was. I thought that the imported W2 had the error in it. This wasted lots of time for me. It seems that there were many places that the error could have been found. Probably right after the W2 was entered and the SSNs did not match or after all income was entered or certainly during the check for errors section with a better explanation of the error.
What's great about it: Shorter Overall than previously
What's not so great: See review
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Delux
on April 11, 2014
Posted by: Webster222
My federal info went straight into my State and 6 button clicks later I was done.
What's great about it: So easy even a child can do their taxes
What's not so great: Because TurboTax makes you go through everything step by step you may fill out forms you don't have to
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience filing taxes using TurboTax!
on April 11, 2014
Posted by: PEB4ME
I have been using TurboTax for a number of years and I appreciate the efficiency of the computer-based system. I have full confidence that everything is included and has been properly filed.
What's great about it: User friendly, efficient, up-to-date
What's not so great: Can I really do this myself?
Written by a customer while visiting turbotax.intuit.com