Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
easy to use beats filling out form and making calc
on April 9, 2014
Posted by: 6wivol
My first time using TurboTax. Wished I used it earlier. saves a lot of time and frustration
What's great about it: ease of navagating through program
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent As Always
on April 9, 2014
Posted by: JohnDStonerSr
I have been using Turbo Tax for over ten years and I have never been disappointed. They cover all the little details and unusual subjects for both the Federal and State filings and they keep improving the program each year.
What's great about it: Easy and complete
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Tax Program
on April 9, 2014
Posted by: Larry0802
First time that I have used Turbo Tax and it is a very easy to use and simple program. I would reccomend to all.
What's great about it: Simple; easy to use tax program
What's not so great: none
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
2103 Turbo Tax disappointment
on April 9, 2014
Posted by: frankcoury
Turbo Tax worked as usual for gathering and processing the information but e-filing dod not work. You charged me for e-filing the state and it still did not work. You owe me for the state e-filing since I had to file by mail.
What's great about it: Able to quickly document my tax requirements.
What's not so great: Not able to e-file, charged for state and it did not work.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on April 9, 2014
Posted by: fxlr
Transferring data from previous year, walk through guidance and calculations good.
When printing just form 1040 always prints out smart work sheet .. don't want it also other forms print supporting work sheets don't want them either.
Estimated Taxes to go in and edit amounts always causes a problem for me. Can't recall specific situation right now but have problem with this every year may apply to any edit after leaving a topic.
If a refund due and you want to apply to next year it asks how you want it applied ... if no or partial refund requested and balance left over exceeds one or more ES payments the overpayment should be applied to the first ES payment because that is when the government gets the money and stops turbo tax from assigning tax penalties for underpayment. If payments do come out correctly the final review or analysis says you don't owe and are not due a refund thus seeming to ignore that there was an overpayment and that it was applied to next year.
It would be a welcome feature for a contact number not a recording or forum to be added for problems encountered with software use. I was assigned an underpayment penalty from TTAX which I knew was incorrect and could not for the life of me find where I could contact turbo tax and speak with anyone. I paid the penalty and called the state, they checked my taxed and sent me a check. I could not contact fed and decided it wasn't worth the effort as it was a small penalty.
What's great about it: Transfers previous year data
What's not so great: Printing, Work Sheets, Estimated Taxes, Applying overpayment
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2014 stat & fed tax prep
on April 9, 2014
Posted by: jonseyW
Had no problems until it came to the "prt & save" section. I went to the help section, downloaded adobe free pdf reader. still could not prt as no prter icon showed up anywhere. I finally went to another program.. Nuance's PDF reader and prter. After I printed up my returns I went back to Turbo to finalize. I have used Turbo at least three times in the last 5 yrs. And I will use them again.
What's great about it: It is easy to use, does not let you claim what is unclaimable.
What's not so great: had trouble prting returns, let me save as pdf but not prt.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 9, 2014
Posted by: ToughGirl
I found the final steps to filing to be somewhat confusing. Printing the final document was wasteful. I did not want the ink and paper of estimated 2014 tax. I would prefer to choose if I wanted to waste time, paper and ink and not have those forms automatically included when I choose print. I couldn't tell until the very end if my state tax filing was included in the software I purchased.
What's great about it: TurboTax is fairly easy to use and is respected by financial professionals
What's not so great: Actually filing tax return is confusing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Support was excellent
on April 9, 2014
Posted by: WeeWilly82
As a senior filer, I was not sure that I had filed and did not complete filing until I checked with one of TurboTaxes phone helpers. An alert flag is needed to state, COMPLETE YOUR FILING... ONLY ---- DAYS UNTIL April 15th...
Last year I had no problems filing with TurboTax..
What's great about it: The information taken was proceseed promptly.
What's not so great: I was not alerted that I had not completed filing.
Written by a customer while visiting turbotax.intuit.com