Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Hang-ups
on April 8, 2014
Posted by: Tuflos
Hang-up was on medical savings accounts. You assumed from my W-2 that I had a medical savings account. However, I had neither a W-2 nor a medical savings account. Yet, I could not get rid of the associated form that kept appearing as a error on my return. Getting by this hang-up you created was very frustrating and no assistance was available. I finally wrote on the form that it was not applicable. I hope it gets through IRS okay. If not, this will be your problem to resolve.
What's great about it: Preparation generally went smoothly
What's not so great: No point of contact for hang-ups
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Never a Problem!!
on April 8, 2014
Posted by: tarnsmom
I have been using TurboTax for over 15 years and I have been extremely pleased with the results for all of those years.
What's great about it: covers things that even I didn't think about
What's not so great: nothing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Breezy......
on April 8, 2014
Posted by: LaniKaifromCA
Good and easy experience......love TurboTax and no longer afraid to do all by myself :)
Waited til last minute to do it - my problem - not theirs.....
Waited til last minute to do it - my problem - not theirs.....
What's great about it: Super User Friendly and step by steps made simple/easy
What's not so great: No problemos at all.... :)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax Deluxe
on April 8, 2014
Posted by: Skipdadog
The step by step method was very fast and easy to use. Very thorough and concise at the same time.
What's great about it: easy to follow step by step guide
What's not so great: help screens hard to navigate
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple and Mostly Painless
on April 8, 2014
Posted by: TJLNZ
Overall I have been satisfied with TurboTax through the years, I have been using TurboTax since 1988. My only problem has been because I live in NH and work in MA TurboTax always uses my Free State Download to download NH (which by the way has NO Income Tax) and I have to call the support center every year to get Massachusetts. They are always very congenial and helpful but I would like to see them put some type of a prompt in if the state you live in has NO Income Tax. Otherwise it is a terrific program.
What's great about it: Easy to load and Easy to use Step by Step instruction
What's not so great: Had to call to get the correct State return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 8, 2014
Posted by: cjg999
Turbo Tax is a great product and I have been using it for years. I also plan on continuing to use it.
However, I do more than one person's taxes using TurboTax each year. I find it confusing relative to the use of the FREE state return when I do someone else's return before I do mine. I try to not use the FREE until I do my return but the software won't let me.
You need to make this easier and change the options.
John
However, I do more than one person's taxes using TurboTax each year. I find it confusing relative to the use of the FREE state return when I do someone else's return before I do mine. I try to not use the FREE until I do my return but the software won't let me.
You need to make this easier and change the options.
John
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turboed my taxes
on April 8, 2014
Posted by: codedawg
Thanks so much for providing me a great product, I've been using your product since we built our home in 1994.
How about a coupon for a great discount price next year?
What's great about it: It was great really liked how it took care of me
What's not so great: didn't like that I couldn't deduct the state filing fee against my refund amount without paying a huge fee
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Couldn't e-file
on April 8, 2014
Posted by: Ken1945
After downloading the required update upon loading Turbo-Tax, I completed my return and wanted to e-file. Got a message that my return couldn't be e-filed because there was an update available. It instructed me to go to the TurboTax "menu" to do this. There was no obvious link to a menu. Therefore, I chose to mail my return instead. Never had this problem in past years. THIS PROBLEM IS PREDICTABLE/CORRECTABLE BY YOUR PROGRAMMER. What a sad ending to an otherwise positive experience.
Written by a customer while visiting turbotax.intuit.com