Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
So very easy to use
on April 2, 2014
Posted by: ARepeatUser
I have used TurboTax for several years. It is so very easy to use and quick. There is no extra fees for extra forms. No fear of Identity Theft; no one else gets my SSN. Answers questions in easy to understand language. Great program.
What's great about it: Ease of use, no Identity Theft concerns
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Efficient
on April 2, 2014
Posted by: Janexxxxx
I appreciate the automatic recalculation every time I make a change so I can stay focused on the data. The only problem I had was getting rid of a blank line in an address section. I could not find a help number (I was at the end of the filing process) so I entered redundant information so that I could move on.
What's great about it: Automatic recalculation.
What's not so great: Hard to get rid of empty lines.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
easy and secure
on April 2, 2014
Posted by: mrs7148
I have used turbo Tax for about 5 yrs and it has done a better job than the Jackson Hewitt or HR Block returns I have filed for half the price! It is easy to use, easy to understand, and I trust the logic.
What's great about it: written in layman's terms, anyone can do it
What's not so great: sometimes confusing with too much info, but it is only trying to get the best refund
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Refund Magic
on April 2, 2014
Posted by: Sushu
I have been using Turbo Tax since 2000. Wouldn't use anything else for my taxes. Walks you thru every detail you need to get the most back.
What's great about it: Quick and easy, walks you right thru
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbotax
on April 2, 2014
Posted by: flpirie
great product in giving us confidence that we are accurately completing our taxes and hopefully getting a refund. I have been a Turbo taxer for years and love it.
thank you
bp
thank you
bp
What's great about it: concise, timesaving, efficient, accurate, painless
What's not so great: price
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Poor grammar for 1099R for pension
on April 2, 2014
Posted by: james54321
1099R pension data entry
TT forced me into a reduced taxable amount for a 1099 R that was fully taxable. TT drives a traditional pension entry into a RMD discussion and I believe this is wrong, H and R Block at Home has no such problem. Using TT I had to try several different interview-question-answers before I landed on the full amount as taxable, as it was last year and every year since the 1990s.
Because there is a set of answers that arrive at the correct taxable value, I believe the grammar was not clear enough for me to understand. Note that prior to 2013 I had prepared this person's taxes 8 years in a row using the H and R product.
TT forced me into a reduced taxable amount for a 1099 R that was fully taxable. TT drives a traditional pension entry into a RMD discussion and I believe this is wrong, H and R Block at Home has no such problem. Using TT I had to try several different interview-question-answers before I landed on the full amount as taxable, as it was last year and every year since the 1990s.
Because there is a set of answers that arrive at the correct taxable value, I believe the grammar was not clear enough for me to understand. Note that prior to 2013 I had prepared this person's taxes 8 years in a row using the H and R product.
another problem
I pay my estimated taxes using eftps. Last year I mailed my return and paid the tax owed using eftps. According to all TT instructions there is no way to pay the tax owed using eftps when using efile. The only way to pay is by check.
I pay my estimated taxes using eftps. Last year I mailed my return and paid the tax owed using eftps. According to all TT instructions there is no way to pay the tax owed using eftps when using efile. The only way to pay is by check.
What's great about it: state tax 2013 version was available in Dec 2013
What's not so great: poorly written interview for civil service 1099 R
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Problems this year cost me two extra hours
on April 2, 2014
Posted by: dmo7
I spent a few hours trying to figure out why Turbo Tax was not applying i-bond interest to education expenses. After a phone call to a tax expert, I was walked through a screen sequence that still tripped me up three times before I was finished. Good thing she stayed on the line.
When I tried to efile, I could not transmit the file. The error message suggesting I download software updates (which I had done the day before and then did again) and mail in my return if that did not work was not very helpful. Fortunately, a helpdesk person was able to assist me.
It was not easy to figure out how to contact a human being, but once I did, all the people I spoke with were helpful and well informed.
Overall, my experience doing my taxes was more aggravating than necessary.
When I tried to efile, I could not transmit the file. The error message suggesting I download software updates (which I had done the day before and then did again) and mail in my return if that did not work was not very helpful. Fortunately, a helpdesk person was able to assist me.
It was not easy to figure out how to contact a human being, but once I did, all the people I spoke with were helpful and well informed.
Overall, my experience doing my taxes was more aggravating than necessary.
What's great about it: Functionality is good (except efile); calculations seem accurate
What's not so great: Usability issues (screen sequence)
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 1040 tax Return
on April 2, 2014
Posted by: AmbAsh
Thought it fairly quickly through each section. Glad they double check with questions on certain areas. Overall Excellent
What's great about it: Was easy to follow
What's not so great: confused when asked about Byrons Pension
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com