Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Easy Fast Filing
on April 2, 2014
Posted by: dhutch59
The experience was easier than I thought, from changing my password to sending in my tax forms. Great product to simplify this yearly burden.
What's great about it: Carried last years info saves time.
What's not so great: Nada thing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Disappointed
on April 2, 2014
Posted by: UTTransplant
After years of using TurboTax, the 2013 tax year experience was one rant at the computer screen after another. Entering deductions requires multiple screens that simply verify repeatedly. There was no way to enter a fourth entry on my W2 under a title "P". The eFiling was a disaster. Repeatedly "failure to transmit" messages with no discernible reason why. Then I shut everything down and restarted only to get a screen that had me start re-entering my name and address from the front of the tax form and telling me there was no data in my completed form. I couldn't close that because it seemed to threaten to alter or wipe out my 2013 tax files that I had already saved, so I had to leave that up and re-open my 2013 tax form that luckily brought up the completed form and eventually transmitted the eFile. Also, pre-checking the eFile box for whether I want to eFile my state return when there is a not insignificant fee to do so really annoyed me. This is probably the last year of Turbo Tax for me.
What's not so great: Redundancy. Repeated failures to e-File.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Billing procedures
on April 2, 2014
Posted by: steveosteve
Your billing procedures are unacceptable. I will strongly consider not using Turbo Tax next year.
What's not so great: payment metthod( state ) totally confusing, extra charges for filling, BULL .
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First time user
on April 2, 2014
Posted by: Bailey28
This was my first time using Turbo Tax & it was very easy even though I was leery to begin with. I only wish that there would have been a place I could have went directly to the standard deduction as I knew we didn't have enough itemized deductions to make it worth while to go through the whole process. Overall I would recommend it to everyone who has trouble doing their own taxes.
What's great about it: Easy to work with
What's not so great: Would have liked a place to skip directly to standard deductions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
worked ok
on April 2, 2014
Posted by: AmosCB43
like all the other e forms I have used since 1983 required all the information I had and was waiting for. manual input on my part
huge amount of paper used 30 pages in my case.
for a really simple form
huge amount of paper used 30 pages in my case.
for a really simple form
What's great about it: familar from previous years
What's not so great: always asking me to upgrade for more $
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
shazam
on April 2, 2014
Posted by: HCS3
keep coming back every year
What's great about it: understandable
What's not so great: time, not necessarily Turbo tax issue
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Satisfied
on April 2, 2014
Posted by: SRBerndt
I am satisfied with the product and will most likely use it again next year.
What's great about it: Easy to use and I am confident that I am not missing anything.
What's not so great: I find it difficult to eliminate having to fill out information for an income source that I have not had for several yea
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Relatively easy to understand & file my taxes
on April 2, 2014
Posted by: cwarep
Overall a nice program. A couple times I was confused, but later understood what the program was asking and needing from me. Even though I ended up essentially filing a short form, the program allowed me to file my taxes much easier than if had I not used it.
What's great about it: Did all the math & computations
What's not so great: Got confused a couple times
Written by a customer while visiting turbotax.intuit.com