Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
My Best Friend at Tax Time
on April 2, 2014
Posted by: 1Gator
I have been using TurboTax for well over 15 years and as far as I am concerned, this is the only preparation service I need. I am very comfortable with the navigation and assistance provided. And, in all my years of using it, I have never found a tax subject that could not be covered within the program.
Great product and I will continue using it every year.
Thank you.
Great product and I will continue using it every year.
Thank you.
What's great about it: Always easy to follow and covers all of my needs
What's not so great: No dislikes
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
No transmission
on April 2, 2014
Posted by: Lucymax
This has been a very disturbing session. I've used TT for several years and never had the transmission problem I had today. I repeatedly "downloaded the update" as directed with no positive result. The message was misleading, suggesting I send by mail. I could have done that without TT. Finally, by going to the questions, followed a suggestion by another client who had the same problem. Hopefully, this problem will be corrected before April of 2015.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mostly excellent with one exception
on April 2, 2014
Posted by: Robil
I've used TurboTax for many years and have been very satisfied with the product. This year I had K-1 income and had trouble carrying the K-1 information over to my state (Illinois) return. I submitted a question to the help desk but have not yet received a reply. I was finally able to manually enter the data and submit my return. Also, the accounting of tax exempt dividend income in the summary was confusing.
Otherwise things worked fine.
Otherwise things worked fine.
What's great about it: As usual, easy to use and accurate
What's not so great: Trouble with K-1 and K-1-T info
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The Only Way to Do Tax
on April 2, 2014
Posted by: BobThur
I have been using Turbo Tax for about 10 years, and remain a faithful customer who admires this product for its ease of use and completeness. It takes what used to be a terrible job, and makes it as easy as possible. (As possible being the key phrase here. Anything as complex as our tax code cannot be made easy, but Turbo Tax comes as close as anything.) With W-2's, a separate business, and SS income all to deal with, Turbo Tax is a God send.
What's great about it: Easy to follow
What's not so great: Can't think of any.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
By far the best Tax Software
on April 2, 2014
Posted by: Robert144
I have my own, modest small business with no employees. Doing my own taxes would be essentially impossible for me without TurboTax. It would cost much more to hire a CPA and that would hurt, since my income is modest because I'm semi-retired. I simply don't know what I would do without TurboTax. It simplifies my life enormously as we approach April 15 every year.
What's great about it: Easy to use, accurate, helps you find and correct your errors
What's not so great: Large, slow to load, but well worth it
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good experiance with taxes
on April 2, 2014
Posted by: ElJeffe
Excellent program. Easy, quick and reliable.
What's great about it: Easy and quick
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Most of using TurboTax is no problem
on April 2, 2014
Posted by: gorjohn
Completing the foreign tax credit steps is a problem. I followed the interview, however, when the program goes through checking for errors it wants more information. When I finally put in what I thought may be what was asked for, it didn't seem to make any difference in the final calculation.
Looking at questions asked in the help section I see I am not the only one with this concern. Hopefully this can be fixed in the future.
What's great about it: Easy to follow interview
What's not so great: Foreign Tax Credit is a problem
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Letdown for long term user
on April 2, 2014
Posted by: AlfredENewman
Examples: I had a difference in a 1099R based on a VA disability. I corrected the 1099R taxable income, but it did not come up on the summary, so I had to show a difference in gross income on your 1099R worksheet. Questions were referred to the community rather than your on line experts as in the past. I selected to file my federal return by mail to make a note of the 1099R difference.. At this point everything seemed to crater. Nothing led me to file my state return by efile. When I wanted to print out my total set of worksheets, you took me to the web. Arggh! When asked if I wanted to file estimated taxes, I said no, but you had me print out receipt forms for estimated taxes anyway. I hope you'll get thiings straightened out by next year or my regular purchase will be cancelled.
What's great about it: Great walk-thru
What's not so great: Disconnects in this year's version
Written by a customer while visiting turbotax.intuit.com