Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
Glitch with Mac, made it less enjoyable
on April 1, 2014
Posted by: biketowork
The software was easy to use and it automatically found the proper deductions/forms for us to fill in. It beat finding them on the IRS site and having to follow their sometimes cryptic instructions.
The only issue was when trying to e-file from my Mac. A message about not being able to e-file because of an update appeared. After going to TurboTax, Check for updates, and following the update screen, we still weren't able to e-file. A search on their site did not reveal any clues about resolving this issue.
After updating again and rebooting the computer, both the federal and state forms were able to e-file. Apparently, Turbo Tax does not shut down and keeps running while updating on the Mac. This means that a force shut down or a reboot is needed in order for the update to take.
This issue was very annoying. The resolution needs to be communicated better as we were not able to find it on their support site. Since this issue was so annoying and the resolution was not properly communicated (up front and center on support site would be nice), I was left feeling like I should let people know how to resolve the issue.
If you receive the error about not being able to e-file because an update is needed for your Turbo Tax software on the Mac, save everything (file, save). Then go to TurboTax, Check for updates. Follow the instructions. Turbo Tax will start back up. After updating, exit Turbo Tax and reboot your Mac. Open up Turbo Tax and follow the directions to e-file. This is what worked for me.
If it doesn't for you, then fill out an incident report by filling in your information on their website. Then, give them a call. Hopefully, this issue will be fixed by next tax season.
What's great about it: Simple to use
What's not so great: Glitch with update
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent as always
on April 1, 2014
Posted by: LouisEaglin
I have been using Turbo Tax (previously MacIn Tax for my Mac) for over 20 years. It has always been quite accurate, thorough, always up-to-date and very intuitive. It has the ability to transfer my data flawlessly from my financial institutions and previous returns.Electronic filing on Turbo Tax is a breeze. Doing amended returns with Turbo Tax is also worry free and their guidance is very much appreciated on getting the amendment done correctly.
The superb guidance provided by the extensive help screens are a god-send. They are a great help in cutting through the IRS mumbo jumbo.
Cheers to an excellent program.
What's great about it: Accurate, thorough, always up-to-date, intuitive
What's not so great: NONE
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Retired Tax Returns
on April 1, 2014
Posted by: MicroKEW
After completing calculating my taxes with TurboTax, I set up a spreadsheet and calculated my taxes manually. The results were not the same. I went back and analyzed the returns line by line and looked at the 1040 instructions where there were differences. Turns out TurboTax was correct and I would have paid higher taxes if I had just done them manually. On the down side, every year TurboTax asks a number of questions regarding payments from my pensions, such as are they RMDs or do I want to do Three-Year averaging.These questions do not apply to pensions, just IRAs and 401-Ks. Other than that, I am satisfied with TurboTax and will continue to us it in spite of its cost. I would have given TurboTax 5 stars if the interface was just a little bit faster to use; i.e. some simple questions at the beginning that would have cut out unneeded steps and if the "Continue" button was always in the same place.
What's great about it: Picked up on savings that I would have missed filing manually
What's not so great: Treats pensions as thoug they were 401-K withdrawls
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
sneak charge
on April 1, 2014
Posted by: Sneaky1239
Watch for the extra charges!!!!
What's great about it: easy to use
What's not so great: You buy the the delux and they still sneak a charge in to file your state!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good experience until e filing that did not work.
on April 1, 2014
Posted by: yougotproblems
Some attention should be put to making e filling easier. A recommendation to mail in return after having made a payment is up setting.
What's great about it: instruction were easy to follow.
What's not so great: Instructions to update for e filling did not work.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Used for years
on April 1, 2014
Posted by: LH1946
We have used Intuit products for years and consider them the most useful & beneficial software products on the market. I track finances to the penny and if I detect a glitch it seems to be fixed before I can report it. Great company, great products and great service.
What's great about it: Easy, Accurate, Fast
What's not so great: Cannot think of a thing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Taxes For Dummies
on April 1, 2014
Posted by: TaxFun4Dummies
Have used now for over ten years which makes the following year faster.
What's great about it: Easy
What's not so great: None yet
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and easy!
on April 1, 2014
Posted by: Peggy321
Before Turbo Tax, I used to sweat it out on my own, and always was nervous that I had made mistakes. Not anymore! Fast, easy and reliable.
What's great about it: It asked me the important questions and allowed me to skip over what I didn't need.
What's not so great: I found no "con's" to Turbo Tax
Written by a customer while visiting turbotax.intuit.com