Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Pretty Easy
on March 31, 2014
Posted by: Wakpa
Very quick and easy file method. The only problem was getting a PIN number from the IRS for eFiling.
What's great about it: Easy
What's not so great: Some descriptions not complete
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great tax tool
on March 31, 2014
Posted by: GaPeachMomof2
Thank you for making an unpleasant experience an easy experience. No one likes to give their money away especially in this economy.
What's great about it: Extremely user friendly
What's not so great: Couldn't efile because of disability claim
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 31, 2014
Posted by: RichardinDSM
very easy to use and the help available online was concise and answered my questions
What's great about it: ability to review the completed forms
What's not so great: I did not encounter something that I considered a problem to complain about
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to follow and prepare returns
on March 31, 2014
Posted by: 1Hooksie
I have been a customer for a long time and cannot imagine switching to s different solution.
What's great about it: Step by step guide through the filing process.
What's not so great: None I can think of at the moment.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Done
on March 31, 2014
Posted by: ScottinMO
Organized and easy to follow. When I started with TurboTax (on the recommendation of my CPA) it felt like they were right at my back. Never no problems!
What's great about it: It feels like a pro is helping
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I'll always use TurboTax however....
on March 31, 2014
Posted by: sheilapod
Everything was fine until I went to transmit my returns. My return kept getting rejected because of needed updates. After 4 tries I decided to try transmitting the federal separately. It went through but the state wouldn't go though I tried several more times. It wouldn't go this morning but just now did. No one needs this kind of frustration when they've just finished their taxes. I've never had a problem before but just like I love my car but turn on it when it gives me a problem I'm frustrated with TurboTax and I turned on it for a while but am now ready to forgive.
What's great about it: Fast, confidence in accuracy, have been using it for years.
What's not so great: Sometimes I have trouble navigating if I step off the easy-step
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 31, 2014
Posted by: Cindercone
I like Turbo Tax very much and have used it for many years. It makes doing my taxes fast and easy. However, two things about the program are frustrating: 1. The printing options do not allow one to print whatever pages one wants. For instance, I would like to be able to print the summary sheets and any other forms that I would like to review as I am doing the taxes. The program does not allow this. 2. It is difficult to correct mistakes that are carried over from the previous year. Years ago I put a period after my middle initial. Each year the program complains about the period, and the only way i can get rid of it is by overriding. However, the overriding does not save, and I have the same problem each year with the period showing up and the program complaining about it.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Problems filing in multiple states
on March 31, 2014
Posted by: Lologranola
Our Federal return went smoothly. However, state returns were a different story. We file a non-resident return in MA and a resident return in CT. Turbotax has a bug that really needs to be fixed and caused us big headaches. (Bug was there last year as well). We only have ONE income, but the income is reported to CT and MA on ONE W-2. Turbotax combines those numbers on one part of the MA NR form and it messes up our numbers. Please fix it!! (And yes, we have done google searches and see that there are others with this same problem). I'm going to look into a different tax package next year and hope that they are able to handle multiple states better than Turbotax.
What's great about it: Federal return went smoothly
What's not so great: Issues when filing in two states
Written by a customer while visiting turbotax.intuit.com