Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
TURBO TAX REVIEW
on March 30, 2014
Posted by: GrandpaNorm
Have used Turbo Tax for quite a while and have been very pleased with the service. Have used Tax Resource and they have proven to be a great asset to us. All in all this is the only way we will do our taxes in the future.
What's great about it: Answers all our questions and gives us good updates.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax asks ALL of the right questions
on March 30, 2014
Posted by: WinterSmith
Overall, TurboTax is great. It asks ALL of the right questions, allowing you to sail through the tax preparation process. It may be user curiosity, but I've found myself second-guessing TurboTax, checking into what it is asking me (looking for specific forms, an explanation of certain expenses, etc.) and TurboTax allows me to do this checking and is very helpful, but I've found myself in over my head a couple of times and eventually learned that TuboTax asked me the questions it needed to in the first place.
What's great about it: question/answer approach is GREAT
What's not so great: sometimes drawn into the weeds of my own volition
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Problem with One turbo tax situation
on March 30, 2014
Posted by: spendasLou
Excess Roth needs radical review. It is very confusing to handle and does not adequately deal with it being corrected in one year and the excess being taxable even though it will not be on a 1099 until a year later but coded for the prior year. Very confusing. Then it calculated the tax incorrectly. It added the 6% penalty even though I indicated it had been refunded along with the excess. I had to eliminate everything about the Roth IRA and add the taxable excess as "Other Income" to get it on the tax forms correctly - a hassle. I'm sure dealing with this is rare but it is an area that needs addressing both for accuracy and clarity. I'm a CFP and work with money and could not follow the flow of instructions dealing with this area.
What's great about it: Most of it works well
What's not so great: Excess Roth Contribution not handled well
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Some dislikes about the program
on March 30, 2014
Posted by: WhatsLeft
Works great but, my direct deposit information only printed on my Federal Return. The bank routing number fields on the State Return were un-editable. Had to hand enter this information onto my state return, which on the printout was very very small. Also, I received an alert on my state return that I must file a copy of Federal 1040 schedule A if I itemized my deductions. Since I didn't itemize on my Federal but did on my State, I was a bit confused. Does this statement mean, if I itemized on my Federal return? Since my Federal, Schedule A didn't print out, I was left paranoid about filing my State return.
What's great about it: Easy to input information
What's not so great: Unable to enter bank's direct deposit information on state return
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Got it done fast!
on March 30, 2014
Posted by: DTaxGirl
I've been using Turbo Tax for years and this year was even more streamlined. Excellent links to IRS tax documents.
What's great about it: Easy guided progression. Free Federal filing.
What's not so great: Additional charge for State filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
T T Review
on March 30, 2014
Posted by: Ricaragua
I liked Turbo Tax a lot this year. I ran through it quickly and without frustration. Just in one place I had to flip back and check my daughter's ss# and I couldn't do it without flipping through several "pages" of the form.
What's great about it: Very easy to use. This is the best edition so far.
What's not so great: It should be easier to flip back and forth between parts of the form that you might be working on at the same time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Have used TurboTax from the beginning - NO Problem
on March 30, 2014
Posted by: MasterChief94
Whenever I have a minor problem, I just click on help. Online answers worked every time.
What's great about it: Super Simple Interview
What's not so great: Some things are harder to find now, like claiming a bad debt.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 30, 2014
Posted by: NatM
Always have used Turbo Tax. Very happy with process.
What's great about it: Very easy
What's not so great: Not sure if get more back having someone else do
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com