Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Makes tax season a little more bearable!
on March 30, 2014
Posted by: BettyElementary
Overall, I think TurboTax is great - I've been using it since 2008 and have not thought about changing.
What's great about it: Easy to use
What's not so great: Little problem with an inheritance
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product and very through
on March 30, 2014
Posted by: John268
I use this on a Mac and finding it on my hard drive can be challenging due to the way it installs.
Very through and clear guidance and quick to calculate your taxes. I especially like the running total of 'refund/taxes due' in the upper left corner.
I did have problems this year with e-filing. TurboTax refused to transmit the e-file claiming there were updates to the program that needed to be applied even though it also claimed no updates were available. I finally closed and reopened the program and it went through.
This is probably my 12th to 15th year sing TurboTax. One year I tried a competitor and then went back. Great product
Very through and clear guidance and quick to calculate your taxes. I especially like the running total of 'refund/taxes due' in the upper left corner.
I did have problems this year with e-filing. TurboTax refused to transmit the e-file claiming there were updates to the program that needed to be applied even though it also claimed no updates were available. I finally closed and reopened the program and it went through.
This is probably my 12th to 15th year sing TurboTax. One year I tried a competitor and then went back. Great product
What's great about it: Love the error checking and the probability of audit.
What's not so great: Frequent updates can prevent efiling
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good program
on March 30, 2014
Posted by: OhNoTaxesAgain
I've been using Turbo Tax for years and it's the only program I know so I can't compare it to the other programs out there, but I am satisfied with this so why try the others!
What's great about it: Easy to follow steps.
What's not so great: Bothers me I have to pay for efiling my state taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy as Could Be
on March 30, 2014
Posted by: TaxesOscar
The language they use to guide you through the steps is perfectly written to be personable, succinct, and accurate to the dry information needed for doing taxes. And the user interface of the software is great. It is so easy to jump in and out of different sections of the process, putting in information as you find it, or editing details already entered if you find new papers/numbers in your year-in-review. I couldn't be happier with how the process turned out. Took a week-long ordeal and made it less than a day-long, and relatively pain-free.
What's great about it: Easy Language, Easy Software!
What's not so great: nothing that isn't inherently a con of doing taxes every year
Pros: I moved, My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Refund Review
on March 30, 2014
Posted by: kdemanus
Overall, a wonderful product. I wouldn't be able to file my own taxes without it.
What's great about it: Ease, Detail, Help Line
What's not so great: I had a little difficulty locating and correcting an error, but I was able to do it myself.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great Resource
on March 30, 2014
Posted by: AceGlenn
Overall an excellent product that we rely on and allows us to continue to do our own taxes.
What's great about it: Good and thorough explanations, logical sequencing, great prompts
What's not so great: It does take a while to load and at the end the print prompt is confusing - save as pdf or preview or cancel.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Software Makes doing taxes so much easier.
on March 30, 2014
Posted by: wareagle1962
Will continue to use Turbo Tax in the future.
What's great about it: Easy for lay person.
What's not so great: No cons
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
State Return was horrible
on March 30, 2014
Posted by: DaveInAnkeny
Website promoted free state filing for lower income which my children which are students qualify. However, the TurboTax product did align with the website. It was charging me for each of my students. I ended up using TaxAct with worked great and did not charge me. It is said when I buy TurboTax, but then need to use TaxAct to file my dependents returns. I have used Turbo Tax for over 10 years now. It appears it is time to change.
IA State return had a bug. It required me to enter a name for line 4 of my interest income. There was not anything in line 4. Just lines 2 and 5 had values. I had to repeat my bank in lines 1, 3, and 4 with $0 to get past the faulty edit.
I also just failed an audit for 2011 on my HSA data. It was entered into the tool correctly, but TurboTax did not include the qualified expenses on the second HSA form. I was not happy.
What's great about it: Mostly accurate and easy to use. Help descriptions are great.
What's not so great: IA State return has a problem.
Written by a customer while visiting turbotax.intuit.com