Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Thanks for having phone support!
on March 29, 2014
Posted by: flyinghounds
Everything went fine until the validation process which got rejected because it said it TurboTax need updating. I updated several times and it still wouldn't validate. When I called the support, the rep suggested I restart my computer. I did this and it worked. I was able to transmit my tax return electronically.
So, THANKS FOR PHONE SUPPORT!!! Otherwise I would've been forced to mail a print copy in.
What's great about it: Easy to use
What's not so great: Won't validate the return until I restarted my computer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Gets more expensive and obtuse every year
on March 29, 2014
Posted by: ronwroc
Been using TurboTax for many years. I like the format of walking through the items. But it seems to me that it gets more complicated and less clear in its explanations as things go along. Also, changed residency from one state to another and insisted on still completing the previous state forms. Did not file but error check was annoying in insisting that I had to add entries for the previous (unused state). Also, adding additional states (my daughter had two that were not the state I was filing in) is ungodly expensive. Each is the cost of the original TT-Deluxe which include Fed and one state...what gives? Also, additional e-filing fees for additional states went up $5 (25% in the past year). Seriously considering going back to paper.
What's great about it: connects fed and state
What's not so great: lots of questions, explanations often hard to follow or unclear, additional states as expensive as the base program
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 29, 2014
Posted by: Jude1240
I save my information every time I sign off besides saving it in between sections, yet when I go back and review it's missing. Every year this happens and I don't know why. I've been using Turbo Tax since it came out, and will continue to use it, however I wish I knew why it loses info I have previously entered. Does anyone else have this problem??
What's great about it: easy to use
What's not so great: keeps losing information I previously entered and have to reenter again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Zoom Boom Bam Filed!
on March 29, 2014
Posted by: Mendou
Every year TurboTax gets better! Wouldn't file my taxes without it. Has saved me enormous accountant expenses over the years.
What's great about it: Ease of use, completeness, downloading data to return
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Still owed more taxes
on March 29, 2014
Posted by: Linnea10
I have used TurboTax for years and like it more every year. It is so easy to use and is very complete in covering all tax items. The videos are great if you're not sure about a specific item. Even if we had to pay more tax, I am very confident that TurboTax explored every option to reduce the tax we owed.
What's great about it: User friendly, thorough in covering all items and great explanations.
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TOO Complicated!!!!!!!!!!!!!!
on March 29, 2014
Posted by: jowls
I have used this for years and every year it is more complicated for me. TOO MUCH marketing vs. simple processes. I need to cancel. You help is now my complicated process!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 29, 2014
Posted by: JimN2013
The foreign tax credit area did not work for me. I may have missed something but here is my experience:
TT first asks for a listing of all countries where tax was paid. After listing them, TT did not retain them. Then it asks for the first country and then for an entry of the INCOME. It then asks for another country and that income. I never did see a place to enter the TAX. Then it seems to lose all entries. Switching to step-by-step after making several more country and income entries, I find an entry for the tax as $7 which does not relate to any of my entries.
What's great about it: Mostly excellent
What's not so great: Foreign tax credit
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fantastic!
on March 29, 2014
Posted by: BrianH82
I love TurboTax, most $$, fast to complete, and completely user friendly! I have used it for the last 5 years and would highly recommend it!
What's great about it: Quick, Easy, User-Friendly, Most $$
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com