Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Done at Last!
on March 29, 2014
Posted by: IIIHarry
The price of the State electronic filing is a bit high considering it is almost 100% profit; costs Turbo Tax a pittance to electronically transmit information. This is the biggest negative, in my view, about the Turbo Tax experience. While Federal is 'free', State is too high!
What's great about it: Very thorough...step by step.
What's not so great: Should not have to enter the same information more than once!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to Use
on March 29, 2014
Posted by: stats4me
Step-by-step walkthrough is clear and concise. Access to individual forms has been much improved. I highly recommend Turbo Tax.
What's great about it: Very easy to use. Walked me through every step with great explanations.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Makes tax time easier
on March 29, 2014
Posted by: MiriMiri
Either I am getting better at understanding tax jargon, or TurboTax is getting better at helping me understand it. I don't think it's me. I have used TurboTax for many years. Last year I felt a bit confused with some of the things it was asking me. I felt that this year's tax return was easier on me because TurboTax recognized some things that were different from last year and helped me understand if I still needed to do something with that information. I like all the options to save and print the return, and different methods of payment permitted.
What's great about it: Downloads all my tax information, compares to previous year, quick
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Work done in record time
on March 29, 2014
Posted by: Johnny51966
Great product. Makes filing taxes simple to do.
What's great about it: Simple to use!
What's not so great: New York State refund pages could use the same pizzazz as the federal pages.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It's done
on March 29, 2014
Posted by: lfcjec
I had a lot of difficulty trying to enter tax free interest when some of it was federal tax free but not state tax free, and some was state tax free but not federal tax free.
What's great about it: Contribution entry improved from last year but could be improved even more
What's not so great: Entering tax exempt interest where it differed between federal and state could be simplified.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Cheated?
on March 29, 2014
Posted by: Dollar2
I was especially irritated I had to call to unlock the state filing capability for a Deluxe version I purchased via download. Further, several supporting items were unclear or incomplete, and links to state info only took me to their home page. I was, then, on my own to find the appropriate information. Although I've used TurboTax for 22 years, if next year's version is no better, it will be the last version of Turbo Tax I ever use. Please consider revising the pages such that when you finish entering a source of income, deduction, etc, the screen stays on the last entry. Opening at the top of the list forces me to scroll down through a list I've already read multiple times.
What's great about it: • Familiar format from previous use
What's not so great: • Had to call to "activate" state return with Deluxe • Less helpful links to state references • Unclear explanations of
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Continued Easy to Use
on March 29, 2014
Posted by: tjdebj
I really like Turbo Tax and have used it for many years. I really like the easy intuitive step by step. I like how it downloaded my information from my employer, and prefills the forms from previous Turbo Tax. I like how it downloaded from It's Deductible.
What's great about it: Very easy to use again and walked through each phase
What's not so great: Having to pay efile for State when this saves them time
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWESOME
on March 29, 2014
Posted by: JANETM37
I DID MY TAXES MYSELF AND IT WAS EXTREMELY EASY !! THANK YOU
What's great about it: VERY EASY
What's not so great: NONE
Written by a customer while visiting turbotax.intuit.com