Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Turbo Tax
on March 29, 2014
Posted by: dpet
I have used your software for over 10-years. The time saved manually filling out tax forms, and the money saved not using a tax preparer is well worth using Turbo Tax.
What's great about it: Very detailed, quick and easy!
What's not so great: None
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 29, 2014
Posted by: nervoustaxer
Overall, TurboTax is easy to use. It has improved a lot, over the years. Retirement/IRAs/Etc sections are confusing. Maybe a little more explanation for these terms.
What's great about it: Most sections are understandable
What's not so great: Sometimes, must go back and forth btween sections for clarity
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax 2013
on March 29, 2014
Posted by: PaulieN11
US should make mandatory so they receive more of their taxes easier.
What's great about it: Quick, Easy and thorough
What's not so great: None that I could think of
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 29, 2014
Posted by: Warre
Good system
What's great about it: Quicker than manual method
What's not so great: DId not realize I would have to pay extra to file state
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
on March 29, 2014
Posted by: mecleodwife
always trying to sell me something
What's not so great: could not get brokagage info to download direct
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thanks
on March 29, 2014
Posted by: Neverhad94043
Makes it simple. Almost fun.
What's great about it: Hours and Hours and Headaches Gone
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Glitchy and Lacking in Explanations
on March 29, 2014
Posted by: RubyG
This year, TurboTax took us on an endless loop ride, saying there were no errors, yet constantly looping back to saying one return was not yet finished. It never showed what was unfinished! Finally, we gave up and printed it as is and sent it off. If we get audited, we'll just have to explain that it was TurboTax's fault. We're just average citizens and can't be expected to comprehend tax laws; if the program can't make it clear, then it's hopeless. At one point, under a heading of "Refund Claimed," it said "You have indicated that 0 has died…"! We were NOT claiming a refund and never indicated that ANYONE died. VERY strange.
What's great about it: I like that it calculates everything
What's not so great: I don't like that it has no explanations for many required line items that most laymen will not understand
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Quick
on March 29, 2014
Posted by: Randyhasagoodex
I have been using TurboTax for a long time and never had any problems with filing or sending the information. It's Deductable really help with all those donations, money and items, that I gave. I am very skiddish about putting my Social Security number on the internet, with all these fears about stealing identities and hacking computers, but TurboTax has never let my information get in the wrong hands. I am not saying they never will, but they do take a lot of painstaking measures to allow me to have peace of mind. I didn't know some things were tax write-offs, and a human will forget to ask. TurboTax will ask everyone because a computer program doesn't care or judge me, it does what it is programed to do. That is make sure my tax is low and my refund is high. Plus, it compares my return to previous years. Now I ask why my income shrunk when I haven't changed jobs in 5 years and I got raises. Thank you!
What's great about it: Asked all the questions for a very high refund!
What's not so great: Some questions I had really not addressed. A real person may help.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com