Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
easy stuff
on March 28, 2014
Posted by: Tfoye
I have used Turbo tax for years now and will continue to do so. It is very easy and walks you through every detail to make sure you haven't missed anything
What's great about it: was easy to get through taxes
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
1099 Misc challange
on March 28, 2014
Posted by: CrazyColonel
I had a 1099 MISC that was retirement income from being a volunteer fire figher. The available selections did not address this type f incom and at one point indicated I had a business 'Volunteer Firefighter, Retirement". Just is not so.
What's great about it: easy to a point
What's not so great: 1099 Misc challange 2hrs trying to resolve
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User from the Beginning of TurboTax
on March 28, 2014
Posted by: BobandAlison
Having the tax references and built-in tools at my computer's fingertips is outstanding. Further, I've been using TurboTax software since it was first offered on the market, and over the decades the programming continues to steadily improve along with a significant price reduction, which is much appreciated.
The only cons noted were two items: one is a reduction in the ability to control the software so I could direct it to where I wanted to go, when I wanted to go back to a specific section. The program would only allow me to go back to the beginning of that section, instead of to the specific area of the section.
The second con is the interface between the TurboTax program and a printer, i.e., I used four different printers: two HP's, one Canon, and one Epson. For some reason the program would not send a clear print command for one page, Page 6, in my federal return. Although everything else printed just fine, including the records version for the file. To respond to the IT's first question, I also hard rebooted the computer and cleared the memory on the LAN and printers, with the same results
The second con is the interface between the TurboTax program and a printer, i.e., I used four different printers: two HP's, one Canon, and one Epson. For some reason the program would not send a clear print command for one page, Page 6, in my federal return. Although everything else printed just fine, including the records version for the file. To respond to the IT's first question, I also hard rebooted the computer and cleared the memory on the LAN and printers, with the same results
What's great about it: References & tools at fingertips
What's not so great: Minor cons: Printer interface, & convincing the software to go where desired
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
OK on Federal but Problems with State
on March 29, 2014
Posted by: EduardoMI
No problems with the Fed return -it went smoothly as in the past. State return did not initially have the pension deduction information right. It was fixed later in an late update.
What's great about it: Good guidance in step by step
What's not so great: State tax software was missing big deducation
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good software
on March 29, 2014
Posted by: Grate
Good software for the people like to do tax by themself.
What's great about it: Will not miss any deducble
What's not so great: If you are not finance person, need read it very carefully.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Can't Do Without This Product
on March 29, 2014
Posted by: Q413Taxtime
TurboTax has been on the market for some time yet it continues to get better each year. A computer novice will have no difficulty following the user-friendly prompts and features of this software. Of particular value is how this product transfers all pertinent information from the prior year to the current year. Also, this product makes it so easy to move back and forth between the various parts of the process. The nice thing about this is that I can work on a particular type of expense or income and if I find that I need to gather more data, I can just stop where I'm at with this part and move on to other parts of the return and come back to this topic when I'm ready. Finally, the electronic filing process is so easy to use I can't understand why anyone would want to send their return by snail mail. Overall, this is the way to go when it comes to completing one's taxes.
What's great about it: Easy to use, reliable and priced right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Customer Service
on March 29, 2014
Posted by: 13isyearnumber6
It wouldn't accept my payment for the state return. The customer service rep at call center really helped me. She spent 30 minutes trying to fix the problem.
What's great about it: Easy to follow
What's not so great: Couldn't pay for my state return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I still have questions...
on March 29, 2014
Posted by: Mac06
I'll like to see more examples on the help and more definitions on terms we're not usually familiar. I like using Turbo Tax, however I'm unsure if I'm getting the most of its benefit or doing things entirely right.
What's great about it: I've used Turbo Tax for 5 yrs now and it's great for filing taxes yourself
What's not so great: Q&A and "free" assistance is confusing and not on line
Written by a customer while visiting turbotax.intuit.com