Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Better than ever
on March 28, 2014
Posted by: Stickman85
I have been a Turbotax user for a long time and this was the easiest and most reassuring version I have ever used. Taxes are never fun, but I have more confidence in Turbotax than I do a private accountant who probably uses Turbotax and just fills it in for me. Great product.
What's great about it: Ease of use and comfort of professional knowledge all in one
What's not so great: No cons encountered
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 28, 2014
Posted by: Corrinne
I would like to see the line number on the questions so when I review I know which question I did not answer correctly.
What's great about it: Easy to answer questions. Step by step guide through the forms
What's not so great: Difficulty printing. Some lines and numbers would not print & State wants to much money to electronic file
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Resource!
on March 28, 2014
Posted by: Aerochien
Have used TurboTax for all but 2 of the past 6 or 7 years. The 2 years I used a tax accountant, I still didn't have any confidence that his numbers were as correct as mine using TurboTax . The only reason for not using TurboTax at the time was fear of audits and closing a personal business. This year I worked part of the year and retired in the third quarter. My State Tax Bill was quite large and I was concerned that I was doing something wrong. I was thinking about calling a tax accountant, but decided to call a TurboTax professional for help instead. They spent a lot of time helping me review my tax entries and looking at options. This gave me the confidence to proceed with my personally-prepared return and I saved money too. I paid the additional fee for audit protection knowing that I'll get the same professional assistance if an audit comes along.
What's great about it: Personal control, Understanding taxes better, Great hands-on help if needed.
What's not so great: Tax situation changes are still confusing to work with.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Taxes are Done Whoop Whoop!
on March 28, 2014
Posted by: Rubridge
Much easier than the experience we had last year with the electronic version of Turbo Tax. We're happy with this year's process and will most likely use it again.
What's great about it: With two children under 5 and a pregnant wife, like the easy flow and ability to stop and save where we wanted.
What's not so great: Some sections were worded funny. Also it was annoying to click through sections that didnt apply to us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
K-1 Statements
on March 28, 2014
Posted by: GatorFan2014
The process of entering information into TurboTax from K-1 statements on the Federal forms was complicated. I recommend that TurboTax enhance the K-1 features and functionality to make the K-1 process more user friendly and efficient. The current K-1 process in TurboTax is too confusing and at times requires that the customer research tax law to determine how to complete the data entry in TurboTax. I expect that TurboTax would lead me through the process and reduce the research burden.
The K-1 process in the state of Pennsylvania return requires enhancement as well. TurboTax prompted me to enter the portion of my Federal K-1 filings that are applicable to the state of Pennsylvania. I was expecting that TurboTax would lead me through this process rather than require the customer to research PA state income tax law to determine how to populate the TurboTax format. As a novice, I do not know how to distinguish K-1 earnings that are applicable to the Federal vs state return. I would hope that TurboTax would have this answer for me.
The K-1 process was very labor intensive and confusing. Please improve the K-1 experience for the 2014 tax returns.
The K-1 process in the state of Pennsylvania return requires enhancement as well. TurboTax prompted me to enter the portion of my Federal K-1 filings that are applicable to the state of Pennsylvania. I was expecting that TurboTax would lead me through this process rather than require the customer to research PA state income tax law to determine how to populate the TurboTax format. As a novice, I do not know how to distinguish K-1 earnings that are applicable to the Federal vs state return. I would hope that TurboTax would have this answer for me.
The K-1 process was very labor intensive and confusing. Please improve the K-1 experience for the 2014 tax returns.
What's great about it: Carryover of prior year data
What's not so great: K-1 Submissions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy $$$
on March 28, 2014
Posted by: MomO3
I've used Turbo Tax for years now and wouldn't file any other way. I've used the popular tax preparation companies in the past which did the job, but who wants to pay those outrageous fees? Turbo Tax makes it quick and easy and makes sure you check every aspect of filing so nothing is missed and you maximize your refund. Turbo Tax is great! I've converted family members over to using Turbo Tax and they love it too!
What's great about it: Easy to use and great explanations
What's not so great: none
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
review
on March 28, 2014
Posted by: ihadtopay
Gets locked into a never ending "do loop" in the review. Finally have click "skip it" then brings you to a message "board" that says to the effect "Oregon residents must file tax returns". Stupid program, we just finished doing my state tax return, we just reviewed it, we are done, time to move on, don't you get it? etc, etc, etc.
What's great about it: steps you thru
What's not so great: too much detail
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
not for the timid taxpayer preperation person
on March 28, 2014
Posted by: wh1te1vory
This year you missed the mark of giving quality product that was easy to understand for the novice tax preparer. It was hard understanding sentences' that were poorly written # which usually meant two meanings#.Last year's software was 100 % better, and it did not have a printing problem. Nor a transfer of data to the governing bodies that want our money. I guess you need some one to review the software who is a customer not a programmer. I for one am a customer. Good luck, I'll be glad to review you software before it becomes publicly used. Heaven knows you need the help!
What's great about it: easy loading, but lacked correct print formate drivers.
What's not so great: it seemed harder this year, not friendly, no verbal script, no definitions on usage of words to explain tax sentance.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com