Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
expert mel is super rep
on March 27, 2014
Posted by: conoco
thank you for your help Mel, you saved me today and will finally sleep for first night in peace after aa week of problems resubmitting my Colorado 2013 taxes
What's great about it: speaking to rep such a relief
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 27, 2014
Posted by: Renfro
In general ok, but I found your navigation scheme required to return to earlier pages a bit tedious.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Helped Me Feel Less Stressed
on March 27, 2014
Posted by: PattyMyrtle
This year Turbo Tax was easier than ever to use. I always start out feeling very stressed, but the ease in using Turbo Tax calms me down. The help section was very easy to use!
What's great about it: Questions were easily answered
What's not so great: I have to file taxes! Plus the 34.95 charge for e filing state taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So Easy to Use
on March 27, 2014
Posted by: cmanuto
Turbo Tax is so easy to use. It transfers information from previous years taxes. It very user-friendly
What's great about it: Easy to use, finds all the refunds for you, no need to hire an accountant
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disappointing
on March 27, 2014
Posted by: nothappy199999
This year I decided to try TurboTax to file my state and federal returns, I bought the Deluxe Edition because it included all state and federal forms and because nothing was stated otherwise on the packaging, I figured that was everything I needed. Little did I know, there was additional fees to actually file my state returns and then a whole host of fees to this, that, and the other thing. When all was said and done almost half of my return will go to Turbo Tax to pay for the use of their software for doing my taxes. Sorry TurboTax, you got me once, you will not get me again.
What's great about it: It was simple to complete the forms
What's not so great: did not appreciate all of the HIDDEN COSTS required to file all my returns
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Opinion from a Long-Time User
on March 27, 2014
Posted by: Macarena
I have used TurboTax since 1996, and have been very pleased. I literally looked forward to preparing my returns.
I am experiencing a "Life Change" (not listed by TurboTax below) -I retired at the end of 2013. I also received my first RMD from my retirement funds, because I turned 70 1/2 in 2013. TurboTax handled the RMD fine.
There were some minor items that were frustrating:
1) Sales tax deduction calculation not available.
2) Alternative calculation of depreciation on rental property
that I have owned since 1997 (not presented in prior years).
3) Printing tax forms @ end didn't allow side-by-side format.
4) Requiring mailing of Fed & CA tax forms when I am
E-filing.
1) Sales tax deduction calculation not available.
2) Alternative calculation of depreciation on rental property
that I have owned since 1997 (not presented in prior years).
3) Printing tax forms @ end didn't allow side-by-side format.
4) Requiring mailing of Fed & CA tax forms when I am
E-filing.
What's great about it: Easy to follow format, concise directions, appropriate explanations when needed.
What's not so great: Sales tax deduction not available. Depreciation calculation for rental prop. more complicated.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on March 27, 2014
Posted by: MrDES
I used to spend a ton of money having my accountant do my return. This was quick and easy and I am confident that my return is correct.
What's great about it: easy to follow
What's not so great: none
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
my awful NJ experience
on March 27, 2014
Posted by: bennybenford
Kind of stinks to get free e-file from fed but get charged by NJ
What's great about it: good customer service to help with problems from w2 imprt
What's not so great: some glitches
Written by a customer while visiting turbotax.intuit.com