Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
on March 26, 2014
Posted by: Glove266
It is now March 26 and revised forms were not delivered util today. Could do better.
What's great about it: Easy to navagate
What's not so great: Form revisions were not timely
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
simple & Easy
on March 26, 2014
Posted by: simiman
I have been using TurboTax for 6 years. I never have a problem. My taxes are completed in a very short time and I know they are correct. Why would I even think of using anything else?
What's great about it: Easy to follow instructions
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
WooSahhhh and Exhale!!!
on March 26, 2014
Posted by: PamOne
I don't understand how to use community option to get questions answered and then can't find the answers. Once I have the confidence that I covered everything, the e-filing is like magic. As I get more and more into not the run of the mill tax return entries, I may have to resort to a trusted CPA to "git' er dun."
What's great about it: No hiccups with software
What's not so great: Never know if I am understanding the rules to provide numbers. I had to check this time with a CPA.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 26, 2014
Posted by: JAEL1
Overall TT is a good product. Very helpful & efficient. I do have a few suggestions that may make it easier & less frightening to use.
1. Stop pushing upgrades. Most people who have purchased a certain version have already made the decision & the upgrade flashes are annoying.
2. Many of us from a more seasoned vintage, could use a little more lay terminology & perhaps better explanations/walk throughs of more intense areas. Although, I think you already do a great job of explaining just about every little thing. Maybe you already have mini tutorials????
3. Your "Help" section could have some help this year. We purchased a 2nd home this year & could find no place to enter that purchase, but there were certainly places to list the sale of a 2nd home. We searched your site & the patron suggestions to no avail. There was simply no reference to purchasing a 2nd home or how to deduct any expenses therein.
4. Being from that more seasoned vintage, I am not at all comfortable having my personal information & number crunching monitored online, as I go through the process of return preparation. I do not like my personal data being placed in any internet site, for any reason. I believe if you were to remove this threat, you would increase the demand for your product.
Wado,
JL
1. Stop pushing upgrades. Most people who have purchased a certain version have already made the decision & the upgrade flashes are annoying.
2. Many of us from a more seasoned vintage, could use a little more lay terminology & perhaps better explanations/walk throughs of more intense areas. Although, I think you already do a great job of explaining just about every little thing. Maybe you already have mini tutorials????
3. Your "Help" section could have some help this year. We purchased a 2nd home this year & could find no place to enter that purchase, but there were certainly places to list the sale of a 2nd home. We searched your site & the patron suggestions to no avail. There was simply no reference to purchasing a 2nd home or how to deduct any expenses therein.
4. Being from that more seasoned vintage, I am not at all comfortable having my personal information & number crunching monitored online, as I go through the process of return preparation. I do not like my personal data being placed in any internet site, for any reason. I believe if you were to remove this threat, you would increase the demand for your product.
Wado,
JL
What's great about it: Step by step easy. Good hotlink explanations.
What's not so great: Pushing upgrades. Lack of lay terminology/guides
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I Got This!
on March 26, 2014
Posted by: BarbaraV
I love turbo tax! When I was 15 years old and got my first W-2 form, my dad taught me how to do my taxes. I was proud to be able to understand do my own taxes. Many years have gone by since then. My taxes are a lot more complicated than they were back then. But I am still proud of myself for being able to do them on my own. I wouldn't be able to do them with out the help of Turbo Tax. When friends talk about having a "tax guy" do their returns I always suggest Turbo-Tax. If I can do it you can too!
What's great about it: So simple!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy
on March 26, 2014
Posted by: EricinBoston
Easier each year. I have to assume accurate. Finally, after several years, they correctly handle Mass in-state bank interest.
What's great about it: Easy to use, fast
What's not so great: More expensive every year. Big increase for state efile.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So simple to use!!
on March 26, 2014
Posted by: Anonymous
Step by Step works great! Used Forms view as well when nearing the finish to help confirm my data. So simple.
What's great about it: Love the step by step
What's not so great: None
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thorough!
on March 26, 2014
Posted by: WJHII
TurboTax makes filing both federal and state income tax documents a breeze. Even after preparing pencil and paper estimates, TurboTax provides additional items that you may have missed in my paper pre-filing document.
What's great about it: Program is easy to follow; answers to questions are clear and complete.
Written by a customer while visiting turbotax.intuit.com