Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
on March 26, 2014
Posted by: MajorMinorKey
Reviewing a small segment often required going through a lot of screens. Not certain that you could just look and then go to the end. Seemed hard to get to a summary and then to a segment. Often did not know how to get to the summary. different from other years when easier. Liked not having to put full address of a charity that you give $100. Give to a lot and when initially put into system when it first started listing, it took me around 3 - 4 hours to record 40-50 charities. Easier with just the name.
What's great about it: Eliminated addresses for Charities; complete review
What's not so great: Often lots of screens to change one or two items
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Oh so easy
on March 26, 2014
Posted by: Sandy47
I have been using Turbo Tax for years, and every year it gets easier and more into me. The way I live and spend my money. Keeps on track with new updates and tips.
What's great about it: Had all the answers, easy to use help, everything in order
What's not so great: can't think of a one.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super for Me, Not so for deceased Mom
on March 26, 2014
Posted by: TaxMick
My return was done with ease thanks to TurboTax.
2d return was for my mother who passed away early in 2013. Very simple return, no problems with TurboTax until E-file. For some reason, the E-file signature shown by TurboTax as last year's signature was rejected. Tried another signature - rejected. Checked box to use last year's AGI - rejected because AGI was only 4 figures, not 5. Your instructions said call IRS; there would be no wait and no agent to speak to. Wrong: called and after entering prelim info, a recording said they are too busy so call another day. Next day same thing. Third day, recording said wait for agent; did for 30 minutes, spoke to agent who gave incorrect guidance. He said add a zero to end of AGI; I questioned that because it increased the AGI tenfold and he insisted it would work. Tried it and it was rejected. Tried again, putting a zero at front of AGI, but rejected again. So, after these 5 tries, mailed the return .
Point is you might want to amend the instructions regarding how easy and timely it is calling the IRS, but don't know what to recommend regarding the erroneous answer or how a low AGI (less than 5 figures) should be handled.
2d return was for my mother who passed away early in 2013. Very simple return, no problems with TurboTax until E-file. For some reason, the E-file signature shown by TurboTax as last year's signature was rejected. Tried another signature - rejected. Checked box to use last year's AGI - rejected because AGI was only 4 figures, not 5. Your instructions said call IRS; there would be no wait and no agent to speak to. Wrong: called and after entering prelim info, a recording said they are too busy so call another day. Next day same thing. Third day, recording said wait for agent; did for 30 minutes, spoke to agent who gave incorrect guidance. He said add a zero to end of AGI; I questioned that because it increased the AGI tenfold and he insisted it would work. Tried it and it was rejected. Tried again, putting a zero at front of AGI, but rejected again. So, after these 5 tries, mailed the return .
Point is you might want to amend the instructions regarding how easy and timely it is calling the IRS, but don't know what to recommend regarding the erroneous answer or how a low AGI (less than 5 figures) should be handled.
What's great about it: As usual for many years: Terrific instructions; Easy to Follow; Painless.
What's not so great: E-file Rejection guidance for a 2d return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
very time consuming
on March 26, 2014
Posted by: end12
I had a simple problem with entering the amounts for interest data. It took me 45 minutes to figure out what I was doing wrong. No one to call no number. My wife was frustrated and wanted to go back to the old forms from the post office. I will have a hard time to use this next year. We have used Turbo tax for many years But she hates it.
What's great about it: covers every thing
What's not so great: no phone number help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 26, 2014
Posted by: Wink3665
Easy to walk through the instructions and I appreciate the transfer of previous year information.
What's not so great: would like to be able to add blank pages to the print mode so 2-sided printing works for the forms
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax review 2013
on March 26, 2014
Posted by: wiliealso
Fifth year with Turbo Tax and very easy to under stand each step.
What's great about it: Can complete in a few hours
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax Deluxe 2013
on March 26, 2014
Posted by: Chucknth
For most taxpayers this is a must have tool. If you have K-1s, TurboTax will handle the basics but occasionally you get an error message that is basically incomprehensible and trying to figure out where/how to talk to someone to resolve is basically impossible. And you can't file till it's resolved. This is extremely frustrating. But I will be back with Turbo Tax next year because most of what it does is great.
What's great about it: does most things well and efficiently.
What's not so great: 1. K-1 error messages fail to help you resolve the problem. 2. state filing fee too high
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So Easy
on March 26, 2014
Posted by: Merto
I enjoy using Turbo Tax because it always asked me =are you sure you never forgot item or some other item. It makes doing my tax so easy. Thank you! I don't like having to make up some kind of stupid nick name to fill out this form
What's great about it: Very through
What's not so great: I well do it next year
Written by a customer while visiting turbotax.intuit.com