Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Frustrated
on March 26, 2014
Posted by: RetiredSteve
I have used TurboTax each year since 1996 and I generally like it. But it seems that each year I wish there were a telephone "Help Line" I could call when I have a problem. This year, my refund was enough to more than cover the all of the estimated tax payments which the program computed for me. I would have merely applied the refund to the next years taxes but the program never asked me if I wanted to do that. I went over the process several times hoping I would find the point where I could choose that option (as I have in past years) but never found it. So I will get the refund and pay quarterly estimates - what a pain!
What's great about it: Consistrent from yr to yr, generally
What's not so great: Hard to find answers or features
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
My Tax Source for (at least) 15 Years
on March 26, 2014
Posted by: JOGRPU
Much more difficult to move about in the data entry. Unable to return to last entry without going through the whole process again.
Just not as smoothly programed (user friendly) as in the past.
What's great about it: comprehensive
What's not so great: navigation (back, forward, to a form) not as easy as past years
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Tiptoe Through States
on March 26, 2014
Posted by: LP400
Overall, a great experience with easy to follow instructions. PA state return was somewhat confusing as it was not entirely clear which 1099 forms contained non-taxable income. Also, the sale of our home did not enter easily on the PA state form worksheets.
What's great about it: Easy step-by-step process
What's not so great: Pennsylvania state return a bit confusing
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Confusing factors now present
on March 26, 2014
Posted by: 913Dave
Not as easy as prior years
What's great about it: Finally got thru it.
What's not so great: Why must I complete a review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Greatest refund yet
on March 26, 2014
Posted by: Nanch
I have been doing Turbo Tax for many years, and its always easy to use and to understand.
What's great about it: Helped me through a new state return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Continues to do the job
on March 26, 2014
Posted by: LeapToad
Used many years without problems.
What's great about it: Easy. Changed computer and data transfer was simple.
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 26, 2014
Posted by: LakeODZ
The only issue I had was that the software didn't update automatically. It only updated when I had completed the taxes and was ready for the final check. This necessitated that I input some data on forms directly. I did receive good advice from Intuit when I called as to what to try to input the data and that did indeed work.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Solid product
on March 26, 2014
Posted by: Richard123456
I have used TT for many years and have been pleased. Every so often there is a glitch. A few years ago it was with e-filing. In 2013 it kept changing the filing status of my VA return. I found a work around but this should not be necessary.
What's great about it: Easy to use
What's not so great: Bug with VA return
Pros: I moved
Written by a customer while visiting turbotax.intuit.com