Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Online help excellent!
on March 24, 2014
Posted by: JenniGib
I love Turbotax. When I have sticky tax questions, there are multiple resources available to get the solutions. The application has help and if that's not enough you can go online to get more information.
What's great about it: All questions answered fully
What's not so great: Preferred last year's interface
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
For the first time in life I have not sweated this
on March 24, 2014
Posted by: Anniemct
Excellent and even fun...OK not really fun, but it was really easy!
What's great about it: I have always used a professional or busted my brain, and this time with Turbo Tax I got it done in a few hours for free
What's not so great: I still had to pay taxes, oh well!
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Federal is great, local, not so much
on March 24, 2014
Posted by: gordough
Federal and state are a breeze. Charitable contributions are great too. The big downside is it takes more than half my time to handle my local Ohio taxes. I end up having to go to the local tax website and re filling out the forms there to avoid the poorly phrased questions that always result in errors and or inaccuracies. At that point I just efile my Ohio return too on the OH website to avoid the e-filing fees in Turbo Tax. I highly recommend the Federal portion!
What's great about it: Automatically fills in data from previous years, saving time. Federal is great. State is good.
What's not so great: Local ohio forms are absolutely terrible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 24, 2014
Posted by: HappyinCO
I love turboTax
What's great about it: So easy to navigate...very helpful
What's not so great: no cons!
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Refund made easy
on March 24, 2014
Posted by: Bobby89
Overall this product helped me complete my taxes in no time. But (and I'm getting picky here) the program kept an open space for my "New Hampshire return" There is no income tax here in NH and all of my income was from MA so I feel like it should not have given me the option to load the NH program.
Any time I didn't understand something or was wondering if a something applied to me there was a link with a description box, VERY HELPFUL.
Any time I didn't understand something or was wondering if a something applied to me there was a link with a description box, VERY HELPFUL.
Under the donation link the ability to have Turbo Tax help me figure out the value of my donated items was invaluable!
The only think I did not like was that several times throughout there was a link to buy more stuff and it is easy to accidentally click on that link only to have to back track.
What's great about it: Easy to use walked me through every step.
What's not so great: Felt like there was a sales pitch around every turn
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Helpful when help was wanted
on March 24, 2014
Posted by: Gregose
I will probably always use TurboTax for my tax returns.
What's great about it: small steps with reassuring dialog
What's not so great: Every time the program loaded, there were updates.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Hard to use
on March 24, 2014
Posted by: Sam333333333333
A hard program to use if you do not go from beginning to end with no jumping around. Hard to go into the step-by-step at intermediate points, especially when you at the filing stage.
Could not find how to apply refund to estimated tax for next year on the NY state form. Very frustrating!
Hard to find where your information is going in the tax forms. Ex. was the medical health premiums entered while doing form C, but showed up in schedule 1040.
Could not find how to apply refund to estimated tax for next year on the NY state form. Very frustrating!
Hard to find where your information is going in the tax forms. Ex. was the medical health premiums entered while doing form C, but showed up in schedule 1040.
What's great about it: Gets arthmetic right
What's not so great: Very hard to go to forms and directly back to where you were doing step-by-step
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy does it
on March 24, 2014
Posted by: rrand
Turbo Tax makes it easy, I have complete confidence in using your product.
What's great about it: TurboTax makes it easy to complete each and every year
Written by a customer while visiting turbotax.intuit.com