Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
Efile Shocked
on March 22, 2014
Posted by: FedFamily
The program could not find my tax return from 2012, despite the fact that we used turbotax last year, and could find the PDF files. That was very frustrating. The most aggravating thing was when there was a charge for state efiling. I thought purchasing the deluxe edition covered that. It seems like a bit of false advertising to me.
What's great about it: Having calcuations completed for you, and walking through options
What's not so great: Couldn't find last year's return, charged for state efile
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
hard work
on March 22, 2014
Posted by: dick832
my info is very simple but i had to go through all the steps required of a wealthy person
What's great about it: detailed guidance
What's not so great: too complicated for me
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another good experience with Turbo
on March 22, 2014
Posted by: Pat72
I have used Turbo for many years and it continues to improve each year. My favorite feature is the running tally of tax refund or payment due. This year, my husband and I are semi-retired and I was able to play around with different amounts of IRA contributions for each of us checking the impact on refund/tax due to ascertain the contribution amount which would provide the greatest positive tax impact. We have a son in college and I also appreciate the explanatory detail provided with regard to education credits. Turbo Tax compares all options and identifies the most favorable credit to claim. Another helpful tool checks for all possible deductions then tells you whether you should itemize or take the standard deduction.
I found a minor bug but did not see an easy way to notify Intuit of the issue so I waited for updates and revisited the section until it was fixed. I would also like to see more explanations from Intuit regarding alternative minimum taxes.
I have only called Intuit a few times but they have always been very supportive and helpful.
Overall I would recommend Turbo Tax to anyone -- and I do often!!! I think it is beneficial to complete our own taxes if they are not terribly complicated because the tool provides education so you understand what you are paying and why. Thanks Intuit!!
I found a minor bug but did not see an easy way to notify Intuit of the issue so I waited for updates and revisited the section until it was fixed. I would also like to see more explanations from Intuit regarding alternative minimum taxes.
I have only called Intuit a few times but they have always been very supportive and helpful.
Overall I would recommend Turbo Tax to anyone -- and I do often!!! I think it is beneficial to complete our own taxes if they are not terribly complicated because the tool provides education so you understand what you are paying and why. Thanks Intuit!!
What's great about it: Running tally of refund or payment due
What's not so great: did not see a "report a problem" link handy
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Finally Worked
on March 22, 2014
Posted by: Armchair14
Everything worked fine until I clicked on "Transmit". Could not get it to transmit and the message suggested mailing my return which defeats the main advantage of Turbo Tax! Called support and got a list of things to try as they were aware of problem. Finally, as I removed the program to my Desktop, I tried one more time and it worked. Not sure why but it worked. Not very happy with TT as this type of problem came up several years ago, too.
What's great about it: Accuracy, everything covered
What's not so great: Software problem transmitting
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Efficient
on March 22, 2014
Posted by: hofbunch
The efficient downloads from investment houses and employers is great. I appreciate the extent of assistance on charitable donations.
I was somewhat irritated when a Federal Form still needed to be delivered and I was locked out of my personal return. I needed to download the return again and go over several categories that I had already done.
What's great about it: Better each year
What's not so great: Still a few glitches
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ez refund
on March 22, 2014
Posted by: CoachKel
Each year it seems to get easier and easier with Turbo Tax. I have used the software many times and breeze through my taxes and my tax situation has only gotten more complicated.
What's great about it: It walked mr through everything and made life simple
What's not so great: When I accidently started down the wrong path of a form it completed the form even though it wasn't needed with nothing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASY AS 1 2 3
on March 22, 2014
Posted by: MSFRED
It was my first time. I usually have a professional CPA do my taxes this year I decided to take my chances. With the cost of the program and state e-file I save almost $80.00. I will be doing turbo taxing my taxes from now on.
What's great about it: It was very easy
What's not so great: had to pay extra for e-file state
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
efile glitch for MAC computer
on March 22, 2014
Posted by: Curtw99
Turbo Tax is a mature program that deals with the incredibly complex tax system decently well. When I went to e-file my returns, it wouldn't let me until I downloaded updates, which I dutifully did. Still wouldn't work. I posted my problem to the "community", whatever that is, and read an answer that I needed to "empty the trash" and restart my computer. One reason I use a MAC is so that I don't have to restart like I did with Windows.
It finally worked but I'm amazed that Intuit can't solve such a basic problem. I'll look at competitors next year. By the way, I'm a retired CPA,
It finally worked but I'm amazed that Intuit can't solve such a basic problem. I'll look at competitors next year. By the way, I'm a retired CPA,
What's great about it: Program seemed to do what it was supposed to generally
What's not so great: Had to go through ridiculous hoops to do exile on my mac.
Written by a customer while visiting turbotax.intuit.com