Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Easy Complete and awesome Results
on March 22, 2014
Posted by: Tzagnuts
Although the Intuit TurboTax experiences generally is true to the companies name (Intuit as Intuitive) I got a little lost when .Net 40 was being installed / "Fixed".
However, the tax return experience was easier and more complete than I expected. And I was surprised at the Refund I got back
What's great about it: Review was easy and Complete
What's not so great: Had a little trouble with the downloads and install workflow
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My Refund
on March 22, 2014
Posted by: SandiMcK
The experience was great! Actually got a refund this year and that is awesome.
What's great about it: Easy to follow
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Simple
on March 22, 2014
Posted by: caischultz
Thanks for making something I know nothing about easier to understand!
What's great about it: Easy to Understand and Complete
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax makes it simple
on March 22, 2014
Posted by: YIPPIEITSDONE
Turbo Tax left me with calculation errors on my state form for 2 previous years. The first time I made the correction by hand and mailed in a paper form (I don't e-file state). Last year I mailed in the Turbo Tax state form as is - printed directly from the program without double checking it. CO State Revenue Dept sent me notification that they found an error and reduced my Turbo Tax calculated refund to $2.00 - a difference of $83! It's never nice to get a letter from the Revenue dept. so I never e-file state and I've learned to double and triple check it. Also the state refund income in my Fed tax form had to be corrected manually this year to compensate for the Turbo Tax error last year as well. So it would be SUPER if Turbo Tax would improve their state calculations and forms - if I could go 3 yrs without state errors, I might start to trust Turbo Tax state forms again.
Also, having only a bulletin board for customer service/help is a real dissatisfier - when you are trying to prepare your taxes and have a question you need help NOW not later sometime via bulletin board post... For this price, I EXPECT real time customer chat or hotline - if not 24/7, then 8 hrs/day at least Mon - Sat. AT THE VERY LEAST.
What's great about it: Easy step by step process - anyone can do it!
What's not so great: State forms aren't as accurate
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A good experience!
on March 22, 2014
Posted by: JRawlins
Thanks for making it so easy!
What's great about it: Easy to enter information. You do the calculations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 22, 2014
Posted by: Harreld
I like using this porgram because it is reasonably detailed and does all the calculations for me. On top of that it checks for likelihood of an audit. It makes a painful process a bit less onerous.
What's great about it: checks for all possible deductions & checks accuracy
What's not so great: who wants to pay taxes?!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Really good experience
on March 22, 2014
Posted by: Rosekoi234
The entry for property tax should be amended to say property/school or have two entries, one for property and one for school tax.
What's great about it: easy to do
What's not so great: one difficulty with NY state property/school tax calculation
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Taxes done in a few hours!
on March 22, 2014
Posted by: jjwacton
Another year of no sweat tax prep with TurboTax. I've been using them for over a decade, and it's gotten better each year. Even a hiccup with the installation was worked through by following TTax advice. See you next year.
What's great about it: Interview format is extremely good
What's not so great: a little trouble downloading, but TTax advice worked it all out
Written by a customer while visiting turbotax.intuit.com