Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
1
So many bugs with NYS
on March 16, 2014
Posted by: jcstamford
If you don't enter your long-term care insurance premiums during the federal review (and normally one would not if one knows in advance that one will not exceed 7.5% AGI with medical), then there is no place to add it in the NYS interview. Which is silly, since NYS gives credit for that insurance even if not deducted in the federal schedule A. The NYS interview asks if you paid that insurance, but then has no way to enter the $. So, it took me 3 hours to figure out I had to go back to the federal interview in order to fix the error, since the state interview leaves you clueless with no instructions. Also, TurboTax kept thinking we were civil union for NY even though we clearly stated married in the federal interview -- so it got us stuck in a circle we could not fix, it kept saying we could not file NY as married filing jointly since NYS does not recognize civil union. But we are married, and kept getting error message. Going back to the federal worksheets and re-checking some boxes got rid of the error messages, but the printed NYS return omitted one of our names on the main form! So I could not e-file the NYS and instead had to print, and then hand-write in the missing name, and then mail the thing in. And do;t get me started on the Form NYC 1127 for city employees, that is the worst interface. , it does not account for refunds of 1127 payment previously deducted (it should ask in the NYS income interview If I has any and then account for it on the 1127). I should not have to do work arounds for things that probably affect 1000s of NYS filers. Sigh.
What's great about it: keeps my records year to year
What's not so great: so many bugs with NYS
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
watermark form not final
on March 16, 2014
Posted by: sighsighhhhhh
After completing federal form and e-filing it, reinstalling the software, repeatedly doing updates, asking It to download state manually, STILL printed the watermark DO NOT FILE FORM NOT FINAL. Searched turbotax help and found many many others had this problem. Suggested state had not released all forms, yet when searching my state (IL) it said all forms were available. I delayed a month (Now March 16th) and STILL doesn't work. Had to file manually.
What's great about it: federal worked fine.
What's not so great: Like many many others, could not get the program to print a final state form
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
DIFFICULT AND EXPENSIVE
on March 16, 2014
Posted by: BadTurbo
When trying to file State return with Business version it reported errors with $0 ending inventory and bad debts (there were none)
What's great about it: fills out forms
What's not so great: KEEP GOING IN A LOOP WITH AN ERROR THAT COULDN'T BE FIXED
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
less turbo for the same price
on March 16, 2014
Posted by: 4professional
didn't give direction to state IT SBD, made me worried you will start cutting more out of deluxe turbo and I will be lost and upset to have to find another tax software!
What's great about it: delivered early
What's not so great: dont show total pages of return any more, dont allow me to enter depreciation details myself anymore, didnt give directi
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Drop in quality
on March 17, 2014
Posted by: KS93705
The 2012 version of this software left me highly disappointed. I have used Turbo Tax for the past decade, and have never experienced the inaccuracies found in this version. My forms from last year did not port over correctly, to the point of having to re-enter the information myself, which initially led to my return being rejected by the IRS. The navigation of the software is fine, provided you are completing it in ones go, otherwise be prepared for the tedium of having to re-navigate the entire section to return to where you left off. Overall, my taxes got filed; but for the first time using this program I find myself regretting the purchase of an overpriced program. The frustration of using this program frequently left me considering abandoning the cause and consulting a CPA.
What's great about it: Able to complete taxes
What's not so great: Software used to include state refund (deluxe suite), incorrect porting of last years information, return rejected
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Haven't found a better option
on March 17, 2014
Posted by: NoBetterOption
My return is pretty straightforward. But, just like every year, TurboTax invariably gets confused in the middle of the return and asks me to enter information that it already has (because it imported my return from last year, which I also did in TurboTax) or should be able to calculate. This year, when I started my state return, it asked me to re-enter all of my contact information and flagged weird fields as errors that it had calculated. At one point, TurboTax told me (in two different places on the same screen) that I 1) am eligible for a $26 IL refund, and 2) I owe more than $26 million in IL state taxes. My feeling about TurboTax is the same as it is every year - if I could find another program that did a better job, I'd change in a heartbeat, but there don't seem to be any. I don't understand why.
What's great about it: I haven't found anything better out there
What's not so great: Doesn't do things it should, too many mistakes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Serious Problems People
on March 17, 2014
Posted by: TJF208NHSDPW
I have spent the last two hours trying to complete my taxes due to an unresolved software conflict that does not allow the software to process my credit card payment. THIS IS EXTREMELY TIME CONSUMING AND VERY FRUSTRATING!!!
What's great about it: Quick & Efficient
What's not so great: Will Not Process Credit Card Payments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
So disappointed
on March 18, 2014
Posted by: 321none
I have been doing taxes for myself for 55 years and worked in tax offices for nearly eight years. I have used Turbo tax countless times and was always pleased at how easy it was to move from not just page to page but from one section to another. This years form was ABSOLUTELY TERRIBLE. It has never taken me so long to get done. Extremely confusing. I will probably to back to doing my return by pen and paper all WITH MY OWN BRAIN. I'm sure I can get it done with one sitting not 5 or 6.like this year.
Written by a customer while visiting turbotax.intuit.com