Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
My 2013 Tax year experience
on March 22, 2014
Posted by: RoccoA
I've been using Turbo tax for many years and am impressed with the consistency and continuous improvement that's made to the product and the process year after year. It has not disappointed me yet. Excellent work to all of the folks at Intuit.
What's great about it: Gets better year after year
What's not so great: none noted
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Couldn't e-file
on March 22, 2014
Posted by: WillfrRockville
I've used TurboTax for years and like it. But this year, I was unable to e-file my federal return. Was able to e-file the state return (MD).
Following instructions, I downloaded program updates (twice) but was still unable to e-file.
This was very inconvenient because I then had to print the return, attach forms W-2 and 1099, write a check, take to the post office to weigh and mail.
I'll still use TurboTax next year because of the automatic populating of the new returns from the prior year's return, but I'm not a happy user. I certainly hope this problem gets fixed.
Will
What's great about it: Ease of use, Familiarity with program
What's not so great: Unable to e-file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Almost Done
on March 22, 2014
Posted by: sickoftaxes23
I use Turbo Tax every year and without fail it delivers. The only problem I have with Turbo Tax is I spend a lot of money on it, which I'm fine with, for the product and ease of use it's worth it. But then after all is done I'm asked to pay for a state efile too. I think we should get a state efile with the purchase of Turbo Tax. It's bad enough I live in PA and have to pay taxes to this worthless state. Just me being picky I guess.
What's great about it: Turbo Tax Federal
What's not so great: State
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax for expats
on March 22, 2014
Posted by: RBFreen
I'm a US citizen living and working overseas. I've been using turboTax for the last 5 years for my US Income Tax return. It does a very good job, however it doesn't explain some options very well where it comes to residency, foreign taxes etc... but generally, it covers the basics. I've been using the deluxe version, but am still not sure if I need this version, or a less expensive version. That would be something Intuit could do to improve our experience.
What's great about it: Easy to use
What's not so great: It's not designed with Expats in mind.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Satisfaction Guaranteed For All
on March 22, 2014
Posted by: JoeFranzese
Turbo tax does not insult the knowledgeable tax preparer by allowing you to navigate on your own but still double checking to be sure nothing is missed. The questions in beginning help the preparer to remember events that happened during the year that have an affect on tax. Also, the guaranteed calculations turn the preparer into an analyst instead of a clerical calculator that can be error prone. Different than most things in life, Turbo Tax provides perfect solutions in a world filled with imperfections, and even guarantees the work. It's a perfect marriage!
Joe Franzese, CFO
Joe Franzese, CFO
What's great about it: Educated navigation or complete guidance- Good for All
What's not so great: No downside- even tax professionals would agree
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tax-2013
on March 22, 2014
Posted by: rick2297
Good, easy way to file your taxes!!! No problems at all.
What's great about it: Excellent way to do your taxes
What's not so great: None that I can see
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy sailing
on March 22, 2014
Posted by: happycamper35
We have used turbo tax for many years & I really think the programming is easier today than it was years ago. I do 3 returns on it each year & help another person do theirs on their computer. It is sure a lot cheaper than having someone else doing the return (and you would have to have all the necessary information for them so why not do it yourself). It might be hard moving around in the program the first year but it gets easier each year.
What's great about it: easy to understand
What's not so great: hard for me to pull up Limited Partner paper
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 22, 2014
Posted by: Wolverine1962
I have been using TT since the days of DOS and would never consider anything else.
Great product. Monster APP
Written by a customer while visiting turbotax.intuit.com