Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Easy does it
on March 21, 2014
Posted by: Pituco
You don't have to be a tax accountant to do your taxes. And save a lot of money.
Anyone can do it. Just read averything along the way in the step by step process, if there is anything you don't understand they have examples and explanations for everything just one click away.
I hope the keep the prices low. I am sure TurboTax don't want us go to the guy next door at .......and or other competitors
Anyone can do it. Just read averything along the way in the step by step process, if there is anything you don't understand they have examples and explanations for everything just one click away.
I hope the keep the prices low. I am sure TurboTax don't want us go to the guy next door at .......and or other competitors
What's great about it: Well explained step by step
What's not so great: none
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent as always
on March 21, 2014
Posted by: jhutch705
TurboTax has always done a great job of ensuring I receive the best refund possible. I have used TurboTax for the last 11 years and have yet to be disappointed!
What's great about it: Great walkthrough
What's not so great: N/A
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy road
on March 21, 2014
Posted by: suds1
After years of doing my taxes myself, it's a pleasure to have Turbo Tax do the calculations, tax research, and expertise for me.
What's great about it: questions with help menus if needed
What's not so great: no complaints
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy as eating pie
on March 21, 2014
Posted by: MrsDee8
I would recommend Turbo Tax to everyone. It is truly easy to use.
What's great about it: The guide is more detailed and is easy enough for anyone to use.
What's not so great: I truly enjoyed using Turbo Tax this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Glitch
on March 21, 2014
Posted by: redhotsasa23
turboTax has been great, ive been using it for the past few years. This year was fine up until i went to file. It had me pay my filing fee (normal) and then came up with all these error messages. Saying that certain parts of my return wasnt correct. So i went back time and time again, and it wouldnt allow me to change it. That was really frustrating. after hours of being frustrated i finally gave up on Efiling and decided to print off and send in directly. I dont think you should be able to pay for you filing if you cant actually file that day. What if it doesnt work? Then its a hassle to prove that so i dont get in trouble. It was probably just some glitch in this years program, which happens. I just feel like having such a simple return shouldnt mess it up that much and it should be really straight forward.
What's great about it: Easy to use, usually quick
What's not so great: errors, wrong info
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Refund
on March 21, 2014
Posted by: OKbama
Turbo tax is extremely easy to use. It does a thorough job of walking you through each section in detail for those like me who want to make sure I do not miss anything or it will allow you to pick and choose which sections you want to work on. Doing taxes does not get any easier than this, and it costs a lot less than paying a professional to do the same thing.
What's great about it: Easy to use step by step guiding questions
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Instructions
on March 21, 2014
Posted by: Yorkville
Ask every year if TT could have instructions how to access and use the icons and forms and how to use them.
Would cut back on calls to reps. Had to be shown how to use them and answer TT step by step questions.
Instructions would be helpful as to what they are and why they are.
Would cut back on calls to reps. Had to be shown how to use them and answer TT step by step questions.
Instructions would be helpful as to what they are and why they are.
What's great about it: helpful icons for navigation
What's not so great: A manual lacking on how to use them
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to understand
on March 21, 2014
Posted by: PalmGil78
keeps improving year by year (or I'm understanding better!).
What's great about it: Line by line
What's not so great: Ok if have all info but whoa to those who have to stop and start.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com