Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
on March 21, 2014
Posted by: BKBK1
This was the most trouble I have ever had using turbo tax. I have used it for several years. The program would not download updates or download state return info using the same PC I had used in years prior. All trouble shooting measures were taken without success. This added hours to the process. Had to download software to someone else's lap top to be able to file. Return generated a form that said I owed local school district tax which is collected in property taxes. I have never seen that in several years of returns. I will investigate different products next year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Clear Refund
on March 21, 2014
Posted by: PhilAKACharge
99% fantastic
Just for Error check make a option to remove that item. Would make it faster and less time consuming to go back and have to search for it.
What's great about it: Easy step by step
What's not so great: On Car Milage I had a hard time going back and finding it to be removed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 21, 2014
Posted by: MSGDoug
At least my 10th years using Turbo Tax. It's great.
What's great about it: Thorough, easy instructions
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
why I keep retuning to turbo tax
on March 21, 2014
Posted by: suzyq18
have used turbo tax for several years, tried another form one year, wasn't happy. came back to turbo tax.
What's great about it: fairly easy to work
What's not so great: might be a bit more informative with bonds tax, specified activity on bond
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Saved time with ensured accuracy
on March 21, 2014
Posted by: 55543
Easy guide through the intracacies of the US tax code. Used to be a pain to fill in all of the forms and hope one didn't miss something. Now the work is done by Turbo Tax.
What's great about it: Saved Time. Nice addition of It's Deductible
What's not so great: All good
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Used many years
on March 21, 2014
Posted by: BigBarr
When you are done with the common things- the explainations for questions seen insufficient at times. They only barely address the issue and at times caused more confusion.
What's great about it: Quick, user friendly, automatically puts in some information.
What's not so great: Sypport- only get from other users- not sure they know any more then me.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Couldn't Be Easier!!!!
on March 21, 2014
Posted by: SMK72
A few years ago, I used a different software to do my taxes and it was soooooo frustrating. I felt like I was not even using any software and doing it manually! With TurboTax, they ask all the questions, I plug in the answers/numbers and I am done in about 20 minutes! Could be any better if I went to a tax person -- oh wait, TurboTax is my tax person!!!! Would never use, or go to, anything else!!! I am sold for life!!
What's great about it: Love this software!
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Wonderful help on the phone,.
on March 21, 2014
Posted by: Rozann
After sweating over this Attorney fee deduction, I was finally able to get it off my desktop with the help of a very nice and knowlegable lady... Wish I could remember her name. But after about 20 minutes, we finally finished my problem area and I could get on with the rest of the file...
Thank you so much!
Roz Osborn
Roz Osborn
What's great about it: She was able to help me with atterney fees...
What's not so great: We just could not seem to be on the right page <My fault>
Written by a customer while visiting turbotax.intuit.com