Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Thank goodnes for tech support!!!
on March 20, 2014
Posted by: gingerb71
I really am mentally challenged when it comes to filling out tax returns. My tax preparer retired and my daughter bought the TurboTax for me. I came to areas where I wasn't sure what went where so I called in for help. They were so patient with me and walked me through every issue I had.
I am TOTALLY sold on this product and recommend it highly!!!
The technical support personnel rock!!!
What's great about it: Tech support walked me through areas of my tax return that I totally didn't understand
What's not so great: That I didn't understand what was asked of me but that had nothing to do with TurboTax;.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excelent
on March 20, 2014
Posted by: dean1484
The product keeps getting easier and easier. Thanks for all you do.
What's great about it: Easier than last year
What's not so great: non
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Program
on March 20, 2014
Posted by: WizardSix
TurboTax lived up to it's advertising. I was extremely satisfied while using the program. The steps were easy, and built confidence along the way. Very good prompts and double checks. A very good and reliable way to do one's taxes.
What's great about it: Easy to use. Gives first time users confidence,
What's not so great: None in my experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax GREAT product!!
on March 21, 2014
Posted by: KiteKid
Used Turbo Tax a number of years, GREAT product!! When using an accountant or tax preparer to do your taxes you still need to gather all the necessary data and provide statistics to the individual. Why pay for them to key in your numbers when you can do it yourself at your leisure, in the comfort of your own home whenever you want to make the time. Then just compare the return to the precious year's return to identify any field that your missed a dollar amount input or a dollar amount very different from your previous return that you should double check for accuracy. Cannot imagine going back and using a paid accountant to do what you can do yourself. I actually look forward to doing my own taxes each year!!!!
What's great about it: You can input a little at a time OR all at once, whichever fits your schedule.
What's not so great: For me, there are no negatives.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy task
on March 21, 2014
Posted by: kkkkkkkkk123
Very easy to work with completed in few hrs.
What's great about it: Great graphics
What's not so great: it was all good
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Still Could be Improved
on March 21, 2014
Posted by: RayInNY
TurboTax is thorough and simple to use. It persuades confidence. It is well suited for both novice and well trained. It could however be improved. Correcting a tax return is not simple. In trying to get back to some earlier point in the step-by-step instructions you have to go back to the beginning of the topic containing your intended destination and step through to the destination, often having to re-enter responses. This can lead to errors. Secondly in the zeal to abstract the Turbotax process from the actual tax forms, the forms package constituting your return is incomplete. Turbotax does not list line itemization worksheets with the list of forms. They are therefore NOT PRINTED OR SAVED when you save the return as a pdf file. It's as if Turbotax regards them as valueless. When you view the forms on screen, clicking on an item that has an itemization sheet associated with it (which you created during the step-by step instructions) is supposed to allow you to open the sheet, but that often doesn't work. Itemization worksheets are in fact a crucial part of tax returns. They afford reminders of why a value is so, therefore they are essential to even the on-screen display of the tax return forms. They are often used as well as explanation to the IRS and state agencies. Neglecting them from the tax return printouts is therefore a significant failure.
What's great about it: Thorough interview and simple to use
What's not so great: Returning to a point in the interview requires starting from the begining of that interview topic
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Got a refund
on March 21, 2014
Posted by: turk1668
Turbo Tax has surprised once again. With it's ability to double and triple check my results I know that things are getting done the right way. No mistakes, no did I forget something, no what if I'm audited, what if I missed something. Gone are the migraine's that accompany the frustration of doing one's taxes. I am so glad that this product is out there for the public! Thank-you Turbo Tax, and thank you for helping me to get a refund!
What's great about it: Easier than doing by hand.
What's not so great: Nothing to complain about.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick Quick Quick
on March 21, 2014
Posted by: prlee
Everything was great other than the scrolling down to hit the continue button.
What's great about it: Downloading last yrs return
What's not so great: Having to scroll down to hit the continue button
Written by a customer while visiting turbotax.intuit.com