Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Return is Done!
on March 18, 2014
Posted by: kyancey
Overall I love working with Turbo Tax. We have been using it for 8 years now and plan to continue using it.
What's great about it: Love the easy guide so you don't miss a thing
What's not so great: Sometimes the help feature or "explain this" can be a little vague
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 18, 2014
Posted by: KimberlyT
I have been using Turbo Tax for the last 5 years. Every year it seems to be easier than the year before. Keep up the great work. Thank you for making my tax filing such an easy experience!
What's great about it: Very easy to go through all the steps
What's not so great: n/a
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A slight problem
on March 18, 2014
Posted by: Alabadger2
I have used TurboTax for the last 7 years with few problems,but this time I came across across one that was really troubling but which had a simple solution, which was presented by Annette in customer service. (!-800-797-4625).The problem was that when I had completed the returns and tried to enter them I was unable to do so getting a message that I needed to download a software update,which I did several times, but which didn't solve the problem. Annette advised me to quit TurboTax, then reopen it and proceed to the entry screen and then enter the command to enter my returns. Lo and behold it accepted my returns!.Problem solved! Thank you Annette!
What's great about it: Very detailed but easy to use.
What's not so great: Problem at the end!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
As simple as it gets
on March 18, 2014
Posted by: neiljohnii
Have been using Turbo Tax for over 12 years now. Very easy to use, e-filing made as simple as it gets. The questions walk you through your return. You just have to make sure to pay attention to where you are at with the program to make sure you enter the proper information. (It is easy enough to correct if you make a mistake.) The program also evaluates your risk for an Audit, but if you do what your supposed to do, shouldn't be an issue.
What's great about it: Very simple to navigate through, makes tax filing easy
What's not so great: Can get confusing if you don't pay attention
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tech support is extremely helpful.
on March 18, 2014
Posted by: manolian
I love turbo tax I will never use anything else.
What's great about it: Program is super easy to use and was done in no time at all.
What's not so great: none
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good - As Usual
on March 18, 2014
Posted by: TommyInNWOhio
Significant changes for us in 2013. TurboTax took all in stride except didn't like rollovers from 401K's to IRA's. Also ignored box 2B checked that rollovers were "total distributions".
What's great about it: Brought 2012 info forward
What's not so great: Rollover glitch
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Could be better
on March 18, 2014
Posted by: Torito14
It was easy to follow instructions, but I was getting a message that forms were not available. However, when I looked for help in the frequently asked questions page the status of forms appeared as ready. This was about a two to three weeks wait. I almost gave up, but I updated the program one more time until it finally worked. If this was smooth, I would have been done about three weeks ago.
What's great about it: Instructions and steps are easy to understand
What's not so great: No live support when needed help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It is done . Thank you turbo Tax
on March 18, 2014
Posted by: jeeps
Like I said above. DONE
What's great about it: Direct. To the point. Clear questions and answers.
What's not so great: None really
Written by a customer while visiting turbotax.intuit.com