Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Too much confusion to efile.
on March 18, 2014
Posted by: Doug530
Found out during validation step that I needed updates. Then needed to restart the program to record the fact that updates had been made. Otherwise it kept failing validation. It did not know that it had just done the updates. It did not tell me to restart to know whether I needed updates. Print feature on Imac not consistent with instructions. Search on loan origination fees did not take you to the right place in the form.
What's great about it: Quick once it worked
What's not so great: Problems with coordination of updates at the last step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 18, 2014
Posted by: Sandi712
mostly very easy to follow; one or two areas made me think about how to respond. Overall a very good product.
What's great about it: easy to follow prompts
What's not so great: nothing here
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Great -- right down to the last step. Then NOT
on March 18, 2014
Posted by: Planmeister
I like Turbo Tax (Mac), but it has let me down at the last step - e-Filing.
It did so with my Joint Return, and I didn't know to ask about it, so wound up filing by hard copy: Printing extra copies (~40 pages), envelop-ing them, and mailing them. Extra cost, and extra handling. Yuck!!
When this happened again today with my daughter's much simpler return, I decided there must be a better answer. I had updated my app and all forms. But the error message told me the e-File hadn't completed because I needed to update apps/forms. FAQs sent me to inTuit's support line.
What I was told by the inTuit tech is that this is a Mac-specific and KNOWN problem! Wow! So the tech asked me to "force quit" TT, restart the Mac system, and try again. I did.
Fortunately, TT had retained all my payment details (different for Feds and State), and I was able to complete the e-Filing.
But it shouldn't have been this hard.
Dear inTuit: Please fix this for 2014. I have been a loyal user for many years (always on Mac), and would like to feel good about using and recommending TT in the future. Your reputation is hanging by a thread. [I'm exaggerating only to make my point.]
What's great about it: Everything else!
What's not so great: e-Filing failed!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Too complicated on end-
on March 18, 2014
Posted by: swise
I have been using TurboTax for years and this is the first time
I had wished for another program. Everything worked fine until I reached the end after completing the forms. The program is too complicated to finish. Needs to be changed or you will lose a lot of customers after this year.
I had wished for another program. Everything worked fine until I reached the end after completing the forms. The program is too complicated to finish. Needs to be changed or you will lose a lot of customers after this year.
What's great about it: O.K. Until end-then everything was to complicated
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on March 18, 2014
Posted by: SkidRowPete
Third year using turbotax- Easy, efficient, no problems
What's great about it: Straightforward
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
You've done it again!
on March 18, 2014
Posted by: mdd23
I've been a beta tester in the past and have used your product for years. I can only compare it to preparing taxes by hand and times when I've hired a tax preparer...far less headaches than the former and TT affects the pocketbook much more gently than the latter!
What's great about it: Straightforward, eases conerns on being accurate
What's not so great: Needs a few more hyperlinks to a glossary (explanation of terms)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2013 Turbo tax better than 2012
on March 18, 2014
Posted by: taxfiler11
Asked if filed certain forms last year with form number but didn't tell me what the form was about or title of the form. I had to stop and look it up to see what it was about so this took a little more time on my part.
What's great about it: Seemed much easier to get around this year
What's not so great: Asked about forms without specifing what the form was for
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My TurboTax
on March 18, 2014
Posted by: NesterLace
Support helped me to download software. Thank you. I have used TurboTax for many years and am well pleased with the results. I will continue to use TurboTax in the future.
What's great about it: Wonderful support, easy to use
What's not so great: Had difficulty downloading software
Written by a customer while visiting turbotax.intuit.com