Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Site navigation could be improved
on March 18, 2014
Posted by: kip43
Turbo Tax is great, but the site navigation could be improved. Suggest creating a "Review Mode", where the user could go back to any point in the interview and review all input from that point forward without having to re-input the data or answer questions that had already been answered. From any page in Review Mode, the user would always have the option of exiting Review Mode and returning to the last active page he worked on. As is, when going back to previous pages, it is like starting all over from that point and having to re-input/answer everything again, plus not being able to return to the last page worked on.
What's great about it: Have used TurboTax for years, and couldn't get along without it.
What's not so great: Ability to go back and review previous input could be improved.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Jake
on March 18, 2014
Posted by: JakefromVA
I found Turbo Tax to be easy to use and very helpful. The final portion of filing, paying and putting away the documents went very fast.
What's great about it: Step by step made it nice. A one stop for Fed and State is really great.
What's not so great: Some items that get put together to make a total are not easy to find out where the items came from.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Slow to fix bugs
on March 18, 2014
Posted by: noneneeded
I've used it for many years and it has been a fine and easy to use product.
But, this year there is a bug in the updater software that was reported online by many users for many months and seems to have been ignored or unnoticed by Turbo Tax. It certainly wasn't fixed and the online workarounds all failed.
Fortunately the support team via chat and phone enabled me to download the current versions of the needed software thus bypassing the updater.
Good second effort but a first time disappointment for Turbo Tax developers.
What's great about it: Chat support and phone support solved problems
What's not so great: Important bugs aren't caught and fixed quickly
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Need some updating
on March 18, 2014
Posted by: Ironworker399
The system transferred the documents but did not complete the required forms, dates where blank even though the agency did complete the information in the transfer documents. I had to enter the missing information.
What's great about it: Ease of use, quick and accurate
What's not so great: Need to improve transferring of information from institutions
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Works
on March 18, 2014
Posted by: GGUYJR
I have used Turbo Tax for several years. I like it very much because it is easy, accurate, and quick. I hope to continue using it for many more.
What's great about it: very systematic, complete detail, easy to understand
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Review of TurboTax for 2014
on March 18, 2014
Posted by: Artie64
The best part is it seems to keep getting better each year.
I don't see how I could file my return without using TurboTax.
I don't see how I could file my return without using TurboTax.
A few years back I had to overcome my concerns about efiling but went ahead, after a friend said they did it, and it wasn't a problem. I have been efiling ever since.
The summary reports that include past years are excellent for reviewing the current year's return and tax planning for the current calendar year.
What's great about it: Following the steps is logical and intuitive, skipping over topics that don't apply seems to go faster each year.
What's not so great: I wanted to apply my refund to next year's estimated payment, I think maybe it should appear earlier in the interview pr
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 18, 2014
Posted by: meh212
good product
What's great about it: easy to use.
What's not so great: missed the video explaining things. had a couple of understanding how issues
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax 2013
on March 18, 2014
Posted by: TaxBill1949
I have used Turbo Tax for years. It is easy to use and usually gets easier each year. I did have a couple of problems this year.
I have spent many hours making sure my Quicken categories are associated with tax lines. When I started my return this year I could not find a way to import that data from Quicken.
Also, (this sounds dumb but...) I spent two hours trying to determine what they meant be nondeductible IRA contributions. I finally Googled the definition and realized that it was simply contributions above the max. I like that I can complete our tax returns within about a two hour period, unless I am trying to find definitions like that.
I have spent many hours making sure my Quicken categories are associated with tax lines. When I started my return this year I could not find a way to import that data from Quicken.
Also, (this sounds dumb but...) I spent two hours trying to determine what they meant be nondeductible IRA contributions. I finally Googled the definition and realized that it was simply contributions above the max. I like that I can complete our tax returns within about a two hour period, unless I am trying to find definitions like that.
What's great about it: Good instructions overall.
What's not so great: No Quicken import, some definitions hard to find.
Written by a customer while visiting turbotax.intuit.com