Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
First Time Retiree
on March 17, 2014
Posted by: blucolar
I was worried about all the extra forms and calculations needed. Turbo Tax guided me through all of the new "chapters of my life" I had to cover. I'd worked a partial year with HSA, then SS and a Pension. Turbo Tax guided me and covered it all. I feel very confident about the whole process. Thanks
What's great about it: Finished One Afternoon
What's not so great: None Handled All Questions
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great!
on March 17, 2014
Posted by: Derrickvm
The e-filing didn't work at first, and it wasn't a problem with my we-fi. However, after checking the troubleshooting and following the directions, it worked.
What's great about it: Great refund.
What's not so great: Delayed e-file submission
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Hidden Features
on March 17, 2014
Posted by: somo1999
The cost to file the State return should be on the outside of the box , not buried at the end of the program AND the program "FROZE" twice in the whole process: one time after the update was downloaded and the other while it was trying to retrieve my completed return, after the update. Other than that, I probably wouldn't use anything else. This was the first time in years the program had a glitch.
What's great about it: carry-over from 1 year to the next
What's not so great: update at end of process and state fees
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I have a problem
on March 17, 2014
Posted by: GeraldInman
Ladies and gentlemen to whom it may concern,
I understand not printing form 8453 until I file the taxes, but once I acknowledge a need for a release/revocation of custodial parent (form 8332) to claim a child or release a child, then it should be presented at that time and let me designate whom I need to claim/release – definitely not after I file. I need this document signed prior to filing, unless I’m willing to accept the risk of, her/him changing their mind/ agreement/ promise. I had to search on the internet on how to find that form in your program so I could get it signed before I felt comfortable filing. Work with us, help us/ make it easier!!! Other than that it’s a great program that I have been using for 5 years.
I understand not printing form 8453 until I file the taxes, but once I acknowledge a need for a release/revocation of custodial parent (form 8332) to claim a child or release a child, then it should be presented at that time and let me designate whom I need to claim/release – definitely not after I file. I need this document signed prior to filing, unless I’m willing to accept the risk of, her/him changing their mind/ agreement/ promise. I had to search on the internet on how to find that form in your program so I could get it signed before I felt comfortable filing. Work with us, help us/ make it easier!!! Other than that it’s a great program that I have been using for 5 years.
What's great about it: Mostly good
What's not so great: Need to fix this!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax 2013
on March 17, 2014
Posted by: Jophus
Great overall program that thoroughly does my taxes year after year. Keep up the good work. Great program for not a whole lot of cost. Better than laying out a few hundred bucks to someone else to figure the taxes and waste extra time I would have spent figuring with Turbo Tax. So, it's Turbo Tax and done for me.
What's great about it: Quick and professional, accurate calculations and I get my best refund available.
What's not so great: Hangs up a little bit on certain screens. A little bit herky jerky.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Can't go wrong
on March 18, 2014
Posted by: koloagirl
I have been using this software for 10+ years, Never been disappointed.
What's great about it: Easy to navigate
What's not so great: Need more items added to Its Deductible
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy, Peasy
on March 18, 2014
Posted by: Bobette4Jan
One of the easiest and best tax preparation programs available. I do four very different returns with it and it really lets me enter all the necessary information and be sure I haven't missed anything. The free Federal e*file is a blessing and saves money on postage, too. I've used this program for years and wouldn't use anything else.
What's great about it: Asks all the right questions
What's not so great: charitable items I add to Its Deductable don't add for next time
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy as Pie!
on March 18, 2014
Posted by: disneycruise
We just bought a new house, and running a business from our home. The Deluxe version was perfect for us.
What's great about it: This program gets easier & easier to navigate each year, user friendly.
What's not so great: Some of the vocabulary used caused me to pul out the Webster.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com