Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
TAXED MY MIND
on March 17, 2014
Posted by: 1KINGRAT
EASY TO NAVIGATE COMPARED TO EARLY VERSIONS. LESS TIME NEEDED TO COMPLETE RETURNS OF FEDERAL AND STATE
What's great about it: SMOOTH INTERFACE
What's not so great: TOO MANY OPTIONS
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
3 things could make this even better
on March 17, 2014
Posted by: DebbieNashville
1. when I go back in my file to review, it should not delete all the yes/no clicks or any other info I have already done. There is only the choice of edit, nothing for review. Let me see what I already put in and then change it if I want.
2. The 1099MISC section is a little clunky for putting in more than one 1099 under the same type job. Instead of asking if I wanted to enter 'another' 1099 under that type job, it should take me back to the list of companies that I received 1099s from the previous year since the second company was already listed.
3. If information relates to more than one area, it should prepopulate all the other areas once it is entered. I entered the same vehicle information in 2different sections.
2. The 1099MISC section is a little clunky for putting in more than one 1099 under the same type job. Instead of asking if I wanted to enter 'another' 1099 under that type job, it should take me back to the list of companies that I received 1099s from the previous year since the second company was already listed.
3. If information relates to more than one area, it should prepopulate all the other areas once it is entered. I entered the same vehicle information in 2different sections.
What's great about it: covers everything I need
What's not so great: could be smoother navigation
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Really stupid filling
on March 17, 2014
Posted by: dufus455
Really don't like the way this thing ends - if you want to e-file the federal but not the state. It's a clunker. The state instruction don't list the mailing address and says you've e-filed....which i DIDN'T. It's a total pain figuring out how to even print the state form. Pretty mean spirited forcing e-filing on people who can ill afford it.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Failed to efile Illinois return
on March 17, 2014
Posted by: DonInIllois
After charging to efile an Illinois return, it failed to do so. It said that I had unusual withholding, but I didn't. This is clearly a bug. What galls me is that charged me first before doing the check that produced the error. Nothing changed in my return--they made a point of getting my credit card first.
What's great about it: Import W-2 and brokerage forms
What's not so great: Failed on state return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on March 17, 2014
Posted by: lisamariern
Easy program to use. All I had to do is fill in the blanks.
What's great about it: Easy to use
What's not so great: nothing
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Program
on March 17, 2014
Posted by: charlie11
i have been using this program for the past 23 years and this years program is by far the best interface and ease of use...I enjoyed going through the process steps and was able to get answers while staying in the field.
I would highly recommend this to anyone who want to get a better understanding of the tax process without a lot of stress.
What's great about it: more simplified
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Happy I finished!
on March 17, 2014
Posted by: debbielee
I really feel like Turbo Tax is looking for every way possible to maximize my refund. They ask questions that, at times, I did not even know were possible for a deduction.
What's great about it: Turbo Tax makes it easy!
What's not so great: I still have to search for my paperwork!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Good Federal, weak state
on March 17, 2014
Posted by: SamInCleve
I was pretty pleased with the service for federal returns,with good guidance through all incomes, expenses, and deductions. I would recommend for most people for their federal taxes if they are reasonably simple.
The state taxes is where I was incredibly dissapointed. I found the explanations lacking for when I needed to pay what quirky taxes, and the best explanations were generally a few sentences, and a reference to an external website. Then I would have to look up where I live and work and tax rates and credits and things I did not know about and the turbo tax state explanations and help were non existant.
I wanted suggestions for how to fill out various expected 2014 taxes that weren't present. I had to lookup my working municipality and various tax rates and credits between where I work and live.
What's the point of paying for Inuit's turbo tax if I have to do the legwork? I would not recommend turbo tax to any one in my state, because the product does not live up to my expectations, and therefore is a poor state value.
The rating was saved from being 1 star from good performance at the federal level.
What's great about it: Good Federal Guidance
What's not so great: I had to do state legwork.
Written by a customer while visiting turbotax.intuit.com