Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Works Great
on March 17, 2014
Posted by: eyehatetaxes2
Despite having to pay taxes this year, this is still the best way to do taxes (at least for me!) Been using Turbo Tax for the past 5 years now and will continue to do so in the future.
What's great about it: Easy step by step instructions
What's not so great: None
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Always Use TurboTax
on March 17, 2014
Posted by: Crymar
Good overall tax program. Been using it for years with no problem.
What's great about it: User friendly, useful explanations, plain language
What's not so great: Some explanations could be more complete
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Better than the old days.
on March 17, 2014
Posted by: Catch23
I have been using Turbotax for the last 14 years and have continued to appreciate each year how much the pain and labor of doing your taxes especially over the old hand calculated method is so much easier using TurboTax. The simple question and answer approach is friendly and yet there are links within the text to explain nearly everything you don't understand.
What's great about it: Super fast and easy.
What's not so great: The price seems to creep up each year. You have to trust the program actually works.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Helped me with a difficult year!
on March 17, 2014
Posted by: cantukygurl
I bought the product this year and loved it just as good as doing them online but cheaper in the long run!
What's great about it: Support realy helps
What's not so great: None
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Frustrated
on March 17, 2014
Posted by: Mailer2029
Have been using Turbo Tax for a number of years. This year, I bought and filed today. Could not e-file because said needed updates. Found updates and loaded still couldn't e-file. Had to print and will mail. Frustrated!
What's great about it: Imports last years data
What's not so great: No link for updates
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy as Pie
on March 17, 2014
Posted by: Paul21060
This is my first year filing as a Retiree, with this life changing event, Turbo Tax made Tax filing easy.
What's great about it: Step by Step and online help available
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best TurboTax Yet
on March 17, 2014
Posted by: HSBA
I've used TurboTax for years and this is the best product so far. Data entry is easy and returning to any data entry point or direct data entry on the forms has improved over past products. The only trouble was filing the federal return requiring an Identity Protection PIN provided by the IRS. The PIN was input during the data gathering portion of TurboTax but was not transferred to the Form 1040 for electronic filing -- resulting in a reject. I added the PIN to the Form 1040 and refiled. Either that solved the problem or TurboTax fixed the glitch, because the second filing was successful.
What's great about it: Simple step-by-step process with ease of review/changing inputs.
What's not so great: Initial problems filing electronically with Identity Protection PIN
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on March 17, 2014
Posted by: MNpete
When entering information from items donated to charitable organizations, I'm surprised TurboTax didn't prompt me for the address at that time, but waited and reported it much later as "needed information." By that time, I'd already put away the needed receipts. Also, I donated to the same organization #Goodwill# multiple times throughout the year, but had to enter each as a separate entry. Why not combine them as one and prompt for the donated items on the individual dates? Instead, TT treats the entries as separate organizations, which is confusing and redundant. I also felt the capital gains entries were unusually complicated and unclear. TT kept prompting me to upgrade to the Premier version, but I felt this was unnecessary as there were only two items to enter and I had all the needed records.
The worst aspect of this year's taxes were for education. I enrolled in college classes for 2013, but wound up withdrawing from them. Technically, I was a student, but since I did not take the classes, I was not. TT doesn't seem to make this distinction and the 1098-T forms were very confusing.
The worst aspect of this year's taxes were for education. I enrolled in college classes for 2013, but wound up withdrawing from them. Technically, I was a student, but since I did not take the classes, I was not. TT doesn't seem to make this distinction and the 1098-T forms were very confusing.
What's not so great: didn't prompt for charitable organization info at that time
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com