Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
2
Unnecessarily difficult
on March 15, 2014
Posted by: MacUser2014
I've used TurboTax online for the past several years. This year, i discovered that the Deluxe online version no longer included the Schedule D form. So I either had to upgrade to the Premier online version, or get the Desktop version.
OK, fine. I purchased the Desktop version for my Mac. Installed, updated, downloaded State. Opened up the tax return that I had started online and then saved to my computer. Finished everything up, finished state, went through the final validation and went to file.... and it failed. Right before transmission, there is a "Validation" step, which failed. The error said this was because there were updates available that I needed to install. But when I went to the menu to check for updates, it said I was up-to-date. Weird, OK - I'll just quit out and open up the program again. Hey, now it won't even open! The program tries to start, and then crashes immediately. I reboot, no luck.
Finally, I find suggestions online from other people with a similar problem (crashing on opening) after having downloaded state. The fix? I had to uninstall the program (not easy since there is no uninstaller - there are about 6 hidden directories that you have to locate and delete). Then I started over from scratch - initial install from CD, download updates. Then I QUIT, and started the program back up. Downloaded State, QUIT again, and started the program back up. Only then did I open up my return, and was ultimately able to file.
This seems like an obvious bug that is affecting many people, and should be fixed - either force the program to re-open after downloading state, or give some other indication of an issue before you get to the very last step. Obnoxious.
What's great about it: Walks through all the major options
What's not so great: Differences between Online and Desktop versions, Mac version is buggy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 15, 2014
Posted by: shah11
Have been using TurboTax since 2002 - would love a free copy for 2014.
What's great about it: Everything great, don't change a thing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Where have you been all my life?!?!?!
on March 15, 2014
Posted by: Iloveshauna
Made filing super easy and received about the same refund I've been paying big bucks for. Thanks TurboTax!
What's great about it: Easy
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax error caused several days extra work
on March 15, 2014
Posted by: Pont
There is an unsolvable error in both step by step and forms input of the payer address and Fed reference No for payers outside of US. It is impossible to avoid inputting a reference No. (which does not exist). This results in unsolvable errors at the final stages of preparing return for efiling of federal return and mail filing of state return.. Had to hand correct the mail filing return.
What's great about it: Accurate handling of US financial and tax information
What's not so great: Errors in handling of 1099R input for payers outside US
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
enjoy because of easiness
on March 15, 2014
Posted by: WildSteve
See you next year
What's great about it: easiness
What's not so great: starting with w-2's rather than 1099's
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy
on March 15, 2014
Posted by: JoeBKcool
I've used TurboTax for decades, and continue to find it easy to use and this year it found a huge deduction that I had no idea was available. Hurrah!
What's great about it: Like the option to self direct or go through interview.
What's not so great: Did not transfer info from 2009, 2010, and 2011 Turbotax records.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax 2013 Review
on March 15, 2014
Posted by: tigger3809
Does not transfer Long Term Care info needed for state return from last year's Turbo Tax return. That would be a helpful feature.
What's great about it: Easy to follow step by step instruction with good explanation links
What's not so great: See Review Comments.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Another one bites the dust
on March 15, 2014
Posted by: cFerg
Fewer updates in software and easier use of technical support.
What's great about it: Ease of Questions
What's not so great: Lot of Details to answer
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com