Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
very thorough and no CPA needed
on March 15, 2014
Posted by: jnelson2x
I will always use Turbo Tax
What's great about it: Help and tutorials wherever you turn. Always finds additional deductions/credits, explains the benefits of options
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nice Refund
on March 15, 2014
Posted by: Muffin12
Turbo Tax pays attention to detail on income and deductions Easy transfer of information from year to year
What's great about it: Attn to detail
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Used TT for years but this time...
on March 15, 2014
Posted by: Whitmel
On our first time thru TT showed our 1040ES as amounting to $2800 a quarter. Second time thru it dropped to $2300. Only after updating TT and then, essentially, starting from scratch were we able to get the 1040ES to show what we knew was correct. The main problem seemed to be the fact that my military pension witholding amounts were not accounted for at the outset.
What's great about it: Imported all our financial data
What's not so great: Took three tries and an update to get the 1040ES to reflect our actual amount
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 15, 2014
Posted by: jimbo3
Considerable confusion and much time was spent due to the fact that some Fidelity data comes from Fidelity Investments and some from National Financial services. This caused a lot of "errors" in the Error check section. Other wise I would have given Turbo Tax 5 star rating
What's great about it: thorough and accurate
What's not so great: difficult to get some questions answered
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
needs some improvement
on March 15, 2014
Posted by: Andyoles524
I fill out taxes for my elderly relatives and the 3rd party designee is important to them. The federal did no prompt me for a name and checking yes but I filled it in on the forms view. The IL state tax I could do neither. I filed state tax manually and wrote it in the field.
Overall a Good+ but not excellent
What's great about it: ease to use, saved me time, accurate
What's not so great: Not the best on filling out IL state form, missing 3rd party designee
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 15, 2014
Posted by: AATWAMAN
HAD A PROBLEM TRYING TO E-FILE MY RETURN. TRIED EVERYTHING. CALLED THE 800 # GOT THRU IN ABOUT 10 MINS. AFTER TALKING TO YOUR REP. SHE WALKED ME THROUGH WHAT TO DO AND WITHIN 6-8 MINS. AFTER WE STARTED MY RETURN WAS E-FILED.
GREAT JOB BY YOUR REP.
GREAT JOB BY YOUR REP.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Weird Problem
on March 15, 2014
Posted by: lisakitty86
When making up my deductions, TurboTax arbitrarily decided to enter a state tax paid amount of $7,000,000! This gave us an $89,000 refund!! Totally off the wall.
It would NOT let me change the amount and I got no response from "help" that applied in any way.
I have used and been satisfied with TurboTax for several years, but this year to start over and do a complete new return which was annoying to say the least. I will have to think about using TurboTax in the future.
What's great about it: When it works right it is a great system!!
What's not so great: Getting realistic help for unusual problem is impossible!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
best refund i awhile
on March 15, 2014
Posted by: mikey6214
I like using turbo tax,it's affordable and gets the same or money back than most other tax services out there,this year was good,next year will be ugly for me
What's great about it: very helpfull tools
What's not so great: takes awhile to get through
Written by a customer while visiting turbotax.intuit.com