Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Feeling Eased, Not Taxed
on March 14, 2014
Posted by: JennaHappy4
There are several stops for update checks and verification of your entered data... it might feel a little over dramatic, but then they are just trying to be thorough! Great program, easy to use and file your taxes and your convenience!
What's great about it: Easy to Use and Follow
What's not so great: Cost Could be Lower
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick & Easy
on March 14, 2014
Posted by: LR333
Easy to use, step by step walk through to ensure all categories of deductions can be used. Very helpful.
What's great about it: Step by step walk through
What's not so great: Refund can't be completed immediately
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Intuit Turbotax Deluxe
on March 14, 2014
Posted by: debm1137
Perfect product to do your taxes yourself. Quick and easy to follow directions. On-line support fantastic.
What's great about it: Quick and easy to follow directions
What's not so great: Nothing bad about this product. I recommend using this product
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Too much frustration!
on March 14, 2014
Posted by: Sop2
I had so many issues with TT. I think much of it had to do with the fact that I was using a Mac!
What's not so great: Mac and Turbo Tax don't mix!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on March 15, 2014
Posted by: Ozell
I thought I would change this year and use free TaxAct. That was a bad move. It was very hard to follow and since it was
free TaxAct used the internet. My internet connection but their site is slow.
free TaxAct used the internet. My internet connection but their site is slow.
What's great about it: Easy to follow
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Eased my mind
on March 15, 2014
Posted by: xzxzxz13
Have used it for years - couldn't imagine doing my taxes without it
What's great about it: Questions to answer to help me through
What's not so great: So many updates - isn't it tested before rushing to release
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not Quite Adequate
on March 15, 2014
Posted by: TJLTax
I have used Turbo Tax for many years. Mostly I am pleased with the product but this year was particularly underwhelmed.
There are a lot of good things about the software. I especially like the feature that automatically grabs all the pertinent information from the 2012 return to populate the 2013 return. This saves a lot of time. The screens are easy to step through, provide information and links, and you can move from the easy step to forms and back very easily.
The phone support is pretty good. This is something I found out about this year having to spend a couple of hours with a support person trying to work through the issues I discovered in the software.
The issues I found in this year’s software are:
1. The software got into an endless loop when filling out the information on Foreign Assets. I called for support and we eventually had to abandon the easy step walkthrough and go fill in the appropriate forms directly. The forms in question were the 8938 and 8891 forms. I had to manually go to those forms, fill in the information in the correct lines and then go back to the easy step to complete the rest of the 1040.
2. There were duplicate entries for some of the 1099’s that I downloaded.
3. The screens pertaining to the 8938 form was repetitive and confusing. Three screens in a row ask the same question about ‘do you have any more foreign assets’.
4. The scrolling of the screens is very slow making it painful to try and move back and forth on a form.
Because of these issues I feel that the development and test team rushed this product out the door before fully testing it. You should be able to use the program to step you through each item without having to break out and fill in specific forms.
What's great about it: Easy to install, Loads information from past year is a big plus
What's not so great: Flaws in the software are frustrating
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Refund Complete!!
on March 15, 2014
Posted by: SpringfieldMO
Loved the step by step directions. The sales tax vs income tax deduction could use more detailed directions and a link to the sales tax rates for all of the states. Early withdrawal 401(k) tax deduction (10% AGI / medical expenses) should have been transferred from the medical worksheet and the questions about the withdrawal should be at the end of the tax form.
What's great about it: step by step entries
What's not so great: couple of items were not explained well
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com