Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Surprised!
on March 12, 2014
Posted by: Badeye
I previously figured my income taxes myself, but the last four years I have figured it both ways and Turbotax has always out figured me and got me more refunds.
It's not really that expensive. Check it out.
It's not really that expensive. Check it out.
What's great about it: Turbotax out figured me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love this product
on March 12, 2014
Posted by: Kojam
Always a GREAT way to do taxes! Easy, easy, EASY! No hassle and NO headache. LOVE this product!
What's great about it: EASY
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good, but......
on March 12, 2014
Posted by: TheDes
I've used TT for years, but unfortunately our family had a basement flood, we lost the entire furnished basement.
We received an insurance payment and were required to make the repairs by my mortgage company. I followed the instructions provided by TT for casualty loss, but I'll admit... After I completed it, I just didn't feel comfortable.
I hesitated submitting my return for over a week, continuously reviewing the data, and trying to research it online. Well, my wife finally made me pull the trigger. I pray that I did it correctly, I did it to the best of my knowledge, I guess that's all a person can do....
What's great about it: Ease of operation
What's not so great: Explanations of complicated items, like casualty loss
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Big Refund
on March 12, 2014
Posted by: JeffreyDC
Importing W-2's, easy questions etc makes Turbo Tax the best
What's great about it: Super easy
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great but not perfect
on March 12, 2014
Posted by: BeamMeUpScottie
Could not successfully transmit my e-file to the State (initially).
It was not clear that in California, even if planning to do the Fed form by mail, you have to e-file both to get California the information it needs for a California return. Fixed that, but it STILL didn't work. Instructions then said failure was due to the need for the most current update. Checked updates, confirmed that there were no more new ones, but STILL didn't work (and still getting the message that if problem continues I'll have to mail it --But I had already paid for state e-filing!!). Finally quit program, restarted the computer (Mac), and re-opened program; then it worked. (Need more complete on-screen instructions on this issue.)
It was not clear that in California, even if planning to do the Fed form by mail, you have to e-file both to get California the information it needs for a California return. Fixed that, but it STILL didn't work. Instructions then said failure was due to the need for the most current update. Checked updates, confirmed that there were no more new ones, but STILL didn't work (and still getting the message that if problem continues I'll have to mail it --But I had already paid for state e-filing!!). Finally quit program, restarted the computer (Mac), and re-opened program; then it worked. (Need more complete on-screen instructions on this issue.)
What's great about it: Clear instructions (usually)
What's not so great: e-filing issue
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good year
on March 12, 2014
Posted by: notsotaxing2
Called Turbo Tax when had trouble filing state return. They were helpful and it went through without a hitch.
What's great about it: Easy to follow process
What's not so great: Had trouble filing state return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick & Easy
on March 12, 2014
Posted by: mtelesca1
Being fully prepared and ready to proceed with my return, I flew through the process due to the stages of the return provided. I like the stage by stage preview of my progress because I could see what I had completed and what I had to complete. I also liked the ability to compare to last years' return. That comparison gave me comfort knowing that I was similar to the prior year. If my numbers were off, it would give me concern and know to go back and check again.
What's great about it: The personal questions and Learn More buttons
What's not so great: none
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Great service
on March 12, 2014
Posted by: pbmm
Great product, you know the math is done correctly!
What's great about it: Easy to do at home in little time!
What's not so great: none
Written by a customer while visiting turbotax.intuit.com