Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
Non resident state confusing
on March 12, 2014
Posted by: FrustratedBev
Had to pay out of state inheritance tax and the questions asked to input information was very confusing. Finally, after many attempts to reconcile information, feel that taxes are done correctly. If I hadn't had basic tax knowledge they would have been submitted incorrectly.
What's not so great: Questions don't fit situation
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Next Year Watch List
on March 12, 2014
Posted by: JimS11
Suggestion: Each year I start a new tax folder. During the year my wife and I put tax stuff in the folder. But when I sit down to prepare my taxes I'm still missing a bunch of stuff and most of the stuff I'm missing is the same stuff I had to hunt for the previous year. It would be nice if you provided a printout of what I used this year for me to be on the lookout for the following year. Examples include: W2, 1099-INT from x,y and z; 1099-DIV from a,b and z. GA ad valorem tax for vehicle F and Vehicle G, Gifts to Charities for... You know all these things because you show them to me when I get to that section of turbotax.. Just auto include the list (In order of your input screens# when I print my return for my records. Thank you. P.S. #I'll be embarrassed if you already have that and all I have to do is ask for it - Oh well).
What's great about it: easy to use, better than last year
What's not so great: I had none until it took me three tries to give you my nickname on this screen.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
disappointed
on March 12, 2014
Posted by: luigisdad
Last year all my deduction information was imported to my return, this year it didn't. Still on the same computer, so it's there. What happened?
Also, the nickname thing at the top is stupid. I'm the only person using that name with that email address.
Keep it simple people,
Also, the nickname thing at the top is stupid. I'm the only person using that name with that email address.
Keep it simple people,
What's not so great: Last year turbo tax imported all my old data
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 12, 2014
Posted by: DJH123
At times I don't understand the questions that are asked concerning deductions and/or assets, but for the most part everything is clear and concise.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
caught all my errors
on March 12, 2014
Posted by: jerseystrong
Simple, convenient and easy to use and follow. Maximized my deductions, completed return with updated forms and made e-filing easy.
What's great about it: easy to use
What's not so great: all good
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Better than advertised!
on March 12, 2014
Posted by: David1992
This is the 25th year I have used TURBO TAX to prepare my income taxes. Years ago, my accountant was a retired IRS auditor and she always used Turbo Tax for all her clients. When she died, I decided to give Turbo Tax a try and have been using it ever since! In fact, it seems to get easier and better each and every year!!
Thanks for a super great product.
Thanks for a super great product.
What's great about it: Easy to use and user friendly
What's not so great: none that I can think of!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Potholes avoided, again...
on March 12, 2014
Posted by: EWLong
Your product continues to improve with each filing season. Keep it coming!
What's great about it: Thorough, but very user friendly. Gets easier every year.
What's not so great: Balances due - nothing you can help with.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Service
on March 12, 2014
Posted by: Kuleana061786
Overall excellent but you have one site that says to call with your "incident number" and you will be referred to a representative. Actually, that # only tells you status of return you filed. Clearer access to representatives would be great. Once I did talk to them - they were great! Particularly the gentleman that shared my computer and guided me through the problem. He was able to resolve the issue.
Thank you very much.
Aloha
Aloha
What's great about it: Service Representatives
What's not so great: Finding how to contact someone for help!
Written by a customer while visiting turbotax.intuit.com