Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
charges
on March 10, 2014
Posted by: iview4
shouldn't have to sign on site to use credit card as i can not
always remember my Id and Pin then I,m told that because
wrong entries my account is locked up. I'm trying to finish a
tax return! This needs to be reviewed. Thanks
always remember my Id and Pin then I,m told that because
wrong entries my account is locked up. I'm trying to finish a
tax return! This needs to be reviewed. Thanks
What's great about it: good and fair, used the system for last 5 years
What's not so great: system trying to pay by credit card
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax Deluxe
on March 10, 2014
Posted by: rmelenson
Over all, Turbo Tax is a very good program. One should not have to purchase the Premier Turbo Tax program to complete Form 8453. Good instructions should be included in the Deluxe program.
What's great about it: Transfer of prior year's return to current return
What's not so great: Unclear instructions for handling Form 8453. Turbo Tax added four zeros to dollar amounts with dollars and cents.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
None Better
on March 10, 2014
Posted by: Dseeweed
I have been using Turbo Tax for at least 10 years and have seen it become better every year. It has become so eay to use that if you can read and have a basic understanding of taxes, you will actually enjoy watcing your refund grow as you complete the process. Turbo tax will walk you through the process but it really helps if you have a basic understanding of IRS definitions and phrases. If you have a tax situation that is complicated do your tax homework before you start TT for your best return possible.
What's great about it: Super Easy to Use!
What's not so great: None really!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Easy
on March 10, 2014
Posted by: Jenna13
If you have a lot to do, I really think the software could handle it. I have not tried or needed that yet. I would use this again.
What's great about it: Well Just that, It was easy to walk through the software and prepare yourself
What's not so great: None really for me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Happy with first return
on March 10, 2014
Posted by: Timothyjmcc
I have used TurboTax for decades. My wife has a business and has our taxes done professionally but I still do my two daughters' taxes. I have completed the younger's taxes and still need a form for the older's.
What's great about it: I got through fairly quickly and had little difficulty.
What's not so great: No complaints
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
2013 Turbo Tax
on March 10, 2014
Posted by: badboymike
Have used this product for over 15 years. But the 2013 program was plagued by many, large updates. I use a Mac, have for years with Turbo Tax without issue. Processing the data was never an issue. The issue is that this year the “Validating Information” failed every time during online filing.
Went to Turbo Tax communities and saw many of the same complaints.
Mail the returns.
Come on Turbo Tax, you failed at one of your biggest selling points.
Went to Turbo Tax communities and saw many of the same complaints.
Mail the returns.
Come on Turbo Tax, you failed at one of your biggest selling points.
What's great about it: Streamlined data entry
What's not so great: COULD NOT FILE ON LINE, NO MATTER WHAT!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Generally good
on March 10, 2014
Posted by: Professional1
Sometimes when I go back from where I am working to change previous info, and then go forward to the original spot, I find that some of the previously entered data is gone. This means I have to enter it again. I wish you would change that.
What's great about it: The guide gets better every year
What's not so great: Little annoying problems
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on March 10, 2014
Posted by: EdgarI
Federal and state forms are easy to follow and seem very complete, they covered EVERYTHING.
Only small negative: I forget where, but during the review of the state form, I once seemed to go round and round in a loop, returning to the same point, and I forget how I got out of it, but I did, and got through the state form okay.
What's great about it: Instructions and questions very clear and easy to answer.
Written by a customer while visiting turbotax.intuit.com