Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Very helpful
on March 9, 2014
Posted by: Ferol
I appreciate the work that goes into making this package plug-n-play, and the ease of transitioning year to year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
HIDDEN FEES
on March 9, 2014
Posted by: JimfromLoveland
I would use a different program to file taxes. After purchasing the disc and paying refund services, I would not use TurboTax again.
What's great about it: Easy to use
What's not so great: Hidden fees
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
This is soooo easy...even for old people
on March 9, 2014
Posted by: Mslee12345
Years ago I did my state and Federal taxes by hand..this is such a great tool. The resources are right at your fingertips!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Easy to use
on March 9, 2014
Posted by: jjspo
This is my first time filing my taxes and everything was easy to enter and follow
What's great about it: Extremely easy
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
had some trouble finding and then fixing a problem
on March 9, 2014
Posted by: Pfife
the customer service rep was absolutely the best. YOU NEED TO GIVE HER A BIG RAISE. She deserves it!!
What's great about it: you had the absolute best lady to take care of the issues.
What's not so great: that it took so long but that had nothing to do with the customer service lady that I spoke with.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Disappointed
on March 9, 2014
Posted by: disappointed7
The various pages were obviously coded by different people. Some pages have you click Yes or No on radio boxes and then click a Continue button, while other pages have Yes and No buttons instead. There is no consistency in the user interface. If you click the Back button 2 or 3 time the pages seem to get confused when you go back forward again. I put several contributions into It's Deductible and TurboTax can't find the data to import it. Perhaps the It's deductible web site takes a while before it lets the data be available. I'll be trying again.
What's great about it: Calculated taxes accurately - I think
What's not so great: Inconsistant pages
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax after it's competitors
on March 9, 2014
Posted by: Reetsmom
I switched one year to one of the competitors and promptly switched back. Turbo Tax is just so much better.
What's great about it: Ease of use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Yea Refund!
on March 9, 2014
Posted by: Missynel
Quick, easy way to do taxes. Great product. I've used Turbo Tax for several years, perfect for simple filings!
What's great about it: easy, quick
What's not so great: had to download upgrades
Written by a customer while visiting turbotax.intuit.com