Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
great experience
on March 8, 2014
Posted by: vraps
if you can follow instructions, you will love turbo tax. It keeps getting easier every year.
What's great about it: simple guided steps and effortless to complete
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 8, 2014
Posted by: eggyolk
much quicker than last year.......importing financial info seemed much easier..
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
can't file
on March 8, 2014
Posted by: orrrl
can't zip code for the e-file because it won't accept the "Defense finance and accounting Service" used 40742-7130 and your system says it won.t work, zip came from my 1099R
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Problems with Turbotax
on March 8, 2014
Posted by: AMMAP
Does not let you enter simple information directly.
Makes imputing simple information as mile deduction very complicate. It should ask do you want to use IRS standard mileage deduction or want to deprecate the vehicle used for Tax purpose.
Makes imputing simple information as mile deduction very complicate. It should ask do you want to use IRS standard mileage deduction or want to deprecate the vehicle used for Tax purpose.
YOU ASK TO MANY UNNECESSARY QUESTION MAKING THE PROCESS LONG AND COMPLICATED.
What's great about it: Does the arithmatic correctly
What's not so great: Very combersom for a 1040A tax resturn
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Finally done
on March 8, 2014
Posted by: Globenite
The help section could use a lot more work. It should be broken down into specific sections. It is very frustrating to try typing in your question to have generic answers pop up and then read through all the generic answers and not find what you were looking for. The contact Customer Service link is a joke. A telephone number on the contact page would be a definite plus. I have been using turbotax for about 17 years now and getting to a live person is becoming more of a problem (just finding out how to contact a live person is a chore). That is my only real complaint about Turbotax. I love the product and will continue to use it.
What's great about it: quick and easy
What's not so great: not being able to find a telephone number to talk to a live person
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good program
on March 8, 2014
Posted by: Joe0707070707
Have been using turbo Tax for many years
What's great about it: Smart
What's not so great: None at this time
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy steps to follow
on March 8, 2014
Posted by: Qbiche
I have used this program for many years and love it.
What's great about it: Simple program and easy to follow
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
We get the cost benefit- Turbo Tax does the Work!
on March 8, 2014
Posted by: LukeyBell
We used to pay 10x the amount we pay for Turbo Tax to get our taxes done! That says it all!
What's great about it: Turbo Tax - accesses last years records! What a time saver!
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com