Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Good, But Could Improve Navigation
on March 6, 2014
Posted by: JohnL2
Overall, I am a big fan of Turbotax. However, it isn't always easy to navigate among or within sections (i.e., between unrelated pages). So if my state return is asking for info from my federal return, I can't readily go back and forth between those pages. Navigation hints could be set out in an optional introductory section for those who want it to save time later, especially since the look seems to change a bit from year to year. Also, in the final stages, people should be encouraged to review either a printed version or a saved pdf before e-filing. I found some inconsistencies between my federal and home state that I had to correct.
What's great about it: Saves tons of time simply by taking info from the prior year's return.
What's not so great: Have to navigate through entire sections to fix one particular item.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Pay the Man
on March 6, 2014
Posted by: wag8
I had to contact customer service for help with the checkout, and the agent I had was really great and she helped me through the entire checkout portion.
What's great about it: fills out the correct forms for me, and makes needed calculations
What's not so great: the payment end changer this year, and was very confusing I thought.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best CPA in the business
on March 6, 2014
Posted by: Pilgrim1943
I've been using Turbo Tax ever since I fired my accountant in 1998 and have never been happier.
What's great about it: Walks you through every step
What's not so great: no negative comments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peezie
on March 6, 2014
Posted by: AWEJR
Found this very simple and intuitive.
What's great about it: Easy to navigate
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 6, 2014
Posted by: Johhe
I had trouble with the returns caused by download, however the customer service is excellent and they corrected the problem quickly and efficiently
What's great about it: Great customer service
What's not so great: little glitch using Mac
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Process
on March 6, 2014
Posted by: deejus
Overall it was a very easy process as long as you have all your paperwork together.
What's great about it: flowed nicely
What's not so great: did have a hard time finding one question I had
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great return:
on March 6, 2014
Posted by: jayala
I have been using this program ever since i started preparing my own taxes. It is the most step by step program i could ask for it preparing my taxes. Thank you TurboTax, and i will see you next year.
What's great about it: Excellent and easy program as usual.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax 2013
on March 6, 2014
Posted by: bigbird87111
Great Product, I've used Turbo Tax for many years.
I would like to see a small document on how to deal with stock sales where the stocks were employer provided and even include how to deal with spin-offs and splits.
I would like to see a small document on how to deal with stock sales where the stocks were employer provided and even include how to deal with spin-offs and splits.
What's great about it: Easy to load; imports info from last year; walks you through income and deductions;
What's not so great: Not enough info on stock sales where the original stock was employer provided then spin offs happened.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com