Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
not as reliable this year
on March 5, 2014
Posted by: taxpayerguyinca
glitchy this year.
had to open/close program to submit.
some computer issue this year.
some computer issue this year.
What's great about it: easy to use and directions of data input are clear
What's not so great: missing Form that delayed submission until after 3/4/14.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Surprised!
on March 5, 2014
Posted by: Moonman951
I bought this program, but I wasn't expecting a lot...boy was I mistaken! To think I actually paid someone in years past!
The program is really user friendly and I actually liked it BETTER than having my taxes done...you don't have to worry so much about if you forgot to bring something with you, or forgot to tell the preparer something. You just take your time, find out all the pertinent info that is asked of you, in the convenience of your own home, and come back to it at your leisure. Can't find some info you might need? No problem, take your time, do your research, find those receipts(you know you put them somewhere) and then come back and fill 'em in. This product was a perfect fit for my needs!
The program is really user friendly and I actually liked it BETTER than having my taxes done...you don't have to worry so much about if you forgot to bring something with you, or forgot to tell the preparer something. You just take your time, find out all the pertinent info that is asked of you, in the convenience of your own home, and come back to it at your leisure. Can't find some info you might need? No problem, take your time, do your research, find those receipts(you know you put them somewhere) and then come back and fill 'em in. This product was a perfect fit for my needs!
What's great about it: Easy user friendly interface, surprised by it's thoroughness
What's not so great: No SPECIFIC place to go to get questions answered quickly
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Return
on March 5, 2014
Posted by: Wilfrand
I have been using Turbo for many years
What's great about it: Fast, easy, comprehensible
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I have used Turbo Tax for 12 years now very HAPPY
on March 5, 2014
Posted by: ChazNYC
Thank you for an incredible and user friendly experience with Turbo Tax.
What's great about it: The ease of the steps and the explanations makes it simple
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 5, 2014
Posted by: paulbowers81
I live in an assisted retirement community. Not having to travel to get my taxes done is wonderful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Return visitor
on March 5, 2014
Posted by: JoanS58
I have used Turbo Tax for several years and have recommended it to family and friends. It is very easy to use and covers every possible deduction. I once visited a popular tax preparation company for comparison and the so-called "tax expert" was basically filling in the spaces on the form exactly like I did at home. I never went back and have stayed with Turbo Tax.
What's great about it: Very easy to use, covers all areas, updated
What's not so great: Kept telling me I had an error when I didn't
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good, but .....
on March 5, 2014
Posted by: MHHP
I've been using TurboTax for almost a decade and have always been happy. For a couple years I tried H&R Block, but switched back because I kept having to fight the program because of a consistent glitch that wouldn't let me file correctly. This year it's TurboTax that's giving me a glitch (thankfully a much more minor one). Still I find it very annoying to have to enter false information on my taxes because a programmer made the minimum allowed value '1' where it should be '0'. Even more annoying is trying to track down where to report it. "Give Feedback" and "Report a Problem" should be buttons on the main page, but I couldn't even find them. I hope this isn't a sign of things to come.
What's great about it: Still pretty reliable and works mostly as it should
What's not so great: I found a glitch and there was no obvious & easy way to report it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Fast!!!
on March 5, 2014
Posted by: Tanaboy1
First time using turbox and I had a great experience. I will be using the program every year!
What's great about it: Easy to follow and fast to submit
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com